Enterprise Technology Support Specialist
4 days ago
Citrin Cooperman offers a dynamic work environment that fosters professional growth and collaboration. We're seeking talented individuals who bring fresh perspectives, a problem-solving mindset, and sharp technical expertise.
We are looking for an Enterprise Technology Support Specialist to join our Digital Services group within the Advisory Department. As a specialist, you will be responsible for:
Key Responsibilities:
- Interact with ticketing systems and clients to assign, prioritize, troubleshoot, resolve, and update tickets and knowledge base articles.
- Provide end-user support, including setup and resolving hardware issues, managing software updates, and user security and password resets.
- Follow guidelines for triaging and escalating to Tier 2 resources.
- Administer employee onboarding and offboarding procedures for IT applications and systems.
- Support enterprise applications, including Zendesk, Upland PSA, and Microsoft CRM.
- Support Microsoft technologies, focusing on Office 365 and Azure environments.
- Provide Tier 1 support for external clients on Microsoft, NetSuite, and Salesforce platforms.
- Resolve online application and integration issues.
- Document processes and resolutions.
- Provide technical training to client administrators and end users.
- Collaborate daily with teammates to provide excellent and quick support to internal teams and external clients.
- Contribute to marketing efforts through writing knowledgebase articles, blogs, and other content.
- Manage open cases to resolution within the ticketing system.
Requirements:
- Minimum 2 years of experience in help desk, enterprise applications support, systems administration, or technical IT support roles.
- Advanced computer literacy, including proficiency in Microsoft applications (Excel, Word, PPT).
- Familiarity with enterprise applications (ERP, CRM, ITSM, PSA, etc.), preferably SaaS: NetSuite, Salesforce, Microsoft, and ZenDesk platforms.
- Experience in an end-user support environment is preferred.
- Ability to manage individual time and tasks independently.
- Ability to adapt quickly to new requirements and changing situations.
- Efficient resolution of support tickets.
- A heightened sense of urgency and deadline-driven approach.
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