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Enterprise IT Support Specialist
4 weeks ago
We're Silicon Labs, a leader in secure, intelligent wireless technology. Our integrated platform, intuitive tools, and robust support make us a long-term partner in building connected solutions.
As our Senior IT Support Specialist, you'll be responsible for day-to-day technical support for our Windows end-user systems. You'll own and manage the desktop and laptop Windows images, ensuring updates, routine scheduled updates, and emergency patching.
With a strong culture of innovation and simplicity, you'll work with our team to achieve our goals. You should have a passion for technology and solving business problems with IT.
Key Responsibilities:
- Assist in the Support group of M365 technologies to support business process automation build solutions.
- Coordinate, monitor, and support various Microsoft 365 systems and their related policies.
- Support the deployment of our Microsoft 365 strategy.
- Support the ongoing operation and expansion of Microsoft Teams and other related services.
- Provide Tier 3 support for Microsoft 365 services.
- Maintain familiarity with various Microsoft 365 tools and train end-users on the systems.
- Work cross-functionally with internal partners to maximize Microsoft 365 functionality and user experience.
- Work with Azure (active directory) AD & Active Directory systems.
- Support our Microsoft 365 security and compliance management.
- MS One Drive Online administration/configuration/troubleshooting.
- MS Sharepoint Online administration/configuration/troubleshooting.
- Microsoft 365 Licensing administration.
Requirements:
- 8 years' experience with System Center Configuration Manager and Microsoft Intune.
- 8 years' experience on M365 products/SharePoint Online development model.
- Min 2-3 years of experience on Power apps/Power Automate.
- M365 environment building with monitoring 8 years of relevant experience.
- M365 variety of licensing & good understanding - Minimum 4-5 years of relevant experience.
- SharePoint Online architecture & O365 understanding - Minimum 4-5 years of relevant experience.
- Experience with PowerShell scripting for Office 365 administration and automation - Minimum 4-5 years of experience.
Benefits & Perks:
We strive for good work/life balance and a welcoming environment. Enjoy equity rewards, employee stock purchase plan, insurance plans, national pension scheme, flexible work policy, and childcare support.
