Enterprise Technical Support Specialist

3 days ago


Hyderabad, Telangana, India Oracle Full time
Role Overview

This is a challenging and rewarding role for an experienced technical support specialist to join our team as we expand to support our growing customer base. As a key member of the Fusion SCM Cloud Support Team, you will be responsible for providing exceptional technical support to customers, Original Equipment Manufacturers (OEMs), and Resellers.

About the Job

We are seeking a highly skilled and motivated individual with extensive experience in enterprise business applications. The successful candidate will have a strong understanding of Oracle products, including Fusion Applications, particularly under the Supply Chain Management (Product Information Management, Distributed Order Orchestration, Logistics, and Cost Management) and Procurement pillars (Purchasing, Self-Service Procurement, Sourcing, Supplier Model, and Supplier Portal).

The ideal candidate will have a proven track record of working independently, delivering quality work, and leading projects. They will also have excellent communication and interpersonal skills, with the ability to influence and gain harmonious relationships with various audiences.

Key Responsibilities
  • Provide technical support to customers, OEMs, and Resellers via phone, email, or remote desktop sessions
  • Diagnose and resolve complex technical issues related to Oracle products
  • Develop and maintain detailed knowledge of Oracle products, including Fusion Applications
  • Work closely with development teams to resolve issues and implement fixes
  • Mentor junior team members on new products and technologies
Requirements
  • Minimum 4 years' experience in enterprise business applications, preferably with Oracle products
  • Strong diagnostic and problem-solving skills, with the ability to analyze complex issues
  • Excellent communication and interpersonal skills, with the ability to influence and gain harmonious relationships with various audiences
  • Detailed functional/technical knowledge of multiple modules in Oracle Supply Chain Application Suites
  • Desirable: Experience with Java programming, development frameworks, and database platforms
What We Offer

We offer a competitive salary of $120,000 - $180,000 per annum, depending on experience, plus a range of benefits, including medical insurance, life insurance, retirement planning, and opportunities for professional growth and development.



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