Enterprise Application Support Specialist
4 days ago
We are seeking an experienced Enterprise Application Support Specialist to join our team at EMCUSO. Based in Hyderabad, India, this role requires a strong background in application support and expertise in troubleshooting complex issues.
Job Description:About the Role:
- Provide technical support for enterprise-level applications, ensuring high availability and performance.
- Diagnose, troubleshoot, and resolve application-related incidents and issues.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Manage application environments, including production, testing, and staging.
- Deploy updates, patches, and enhancements to applications as needed.
- Use monitoring tools to track application performance and identify areas for improvement.
Responsibilities:
- Application Maintenance and Support
- Incident and Problem Management
- Environment Management
- Performance Monitoring and Optimization
- Collaboration and Communication
- Documentation and Reporting
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in application support or a similar role.
- Proven experience supporting enterprise-level applications.
- Proficiency in application monitoring and logging tools.
- Strong knowledge of operating systems and databases.
- Familiarity with scripting languages and ITIL processes.
Preferred Qualifications:
- Experience with cloud platforms (AWS, Azure, or GCP).
- Familiarity with DevOps tools and processes.
- ITIL Foundation Certification or equivalent.
Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum based on industry standards in Hyderabad, India.
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