Enterprise Application Support Specialist

4 days ago


Hyderabad, Telangana, India EMCUSO Full time

We are seeking an experienced Enterprise Application Support Specialist to join our team at EMCUSO. Based in Hyderabad, India, this role requires a strong background in application support and expertise in troubleshooting complex issues.

Job Description:

About the Role:

  • Provide technical support for enterprise-level applications, ensuring high availability and performance.
  • Diagnose, troubleshoot, and resolve application-related incidents and issues.
  • Collaborate with cross-functional teams to ensure timely resolution of issues.
  • Manage application environments, including production, testing, and staging.
  • Deploy updates, patches, and enhancements to applications as needed.
  • Use monitoring tools to track application performance and identify areas for improvement.

Responsibilities:

  • Application Maintenance and Support
  • Incident and Problem Management
  • Environment Management
  • Performance Monitoring and Optimization
  • Collaboration and Communication
  • Documentation and Reporting

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in application support or a similar role.
  • Proven experience supporting enterprise-level applications.
  • Proficiency in application monitoring and logging tools.
  • Strong knowledge of operating systems and databases.
  • Familiarity with scripting languages and ITIL processes.

Preferred Qualifications:

  • Experience with cloud platforms (AWS, Azure, or GCP).
  • Familiarity with DevOps tools and processes.
  • ITIL Foundation Certification or equivalent.

Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum based on industry standards in Hyderabad, India.



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