Airline Industry Application Support Specialist

24 hours ago


Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

We are seeking a highly skilled Application Support Engineer to join our IT support team at ECS | Enterprise Change Specialists. This role will involve providing advanced support for critical airline applications, managing complex incidents, and collaborating closely with development teams to ensure high system performance and reliability.

Key Responsibilities
  • Incident management and system monitoring
  • Configuration management and support for integrations and upgrades

The ideal candidate will bring both technical expertise and a deep understanding of airline operations.

Mandatory Skillsets
  1. Technical Proficiency: Strong skills in .NET, basic HTML, JavaScript, and familiarity with database management.
  2. Airline Domain Expertise: In-depth knowledge of airline operations, including Global Distribution Systems (GDS), interline systems, codeshare agreements, Passenger Service Systems (PSS), and other airline-specific applications.
  3. Ticketing Systems: Experience with incident and service management tools (e.g., Jira, ServiceNow).
  4. Incident Management: Proven experience in advanced incident handling, root cause analysis, and problem resolution within SLAs.
  5. Data and Integration Support: Competency in troubleshooting data flows and integration between airline systems (e.g., booking systems, third-party integrations like GDS/IATA).
Optional Skillsets
  1. ITIL Certification: Familiarity with ITIL best practices.
  2. Monitoring Tools: Experience with monitoring tools to detect and proactively address potential issues.
  3. Cloud-Based Applications: Familiarity with cloud-based applications and services.
  4. Disaster Recovery: Knowledge of disaster recovery plans and high-availability environment management.
  5. Compliance: Understanding of airline industry regulations, IATA standards, and security protocols.
Qualifications and Experience

To be considered for this role, you should have:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 6+ years of experience in application support, with at least 3 years in the airline industry.
  • Strong problem-solving and communication skills, attention to detail, and ability to work collaboratively in a team environment.
  • Proficiency in creating and managing technical documentation, SOPs, and knowledge base articles.

This is an exciting opportunity for a talented Application Support Engineer to make a significant impact in our IT support team. If you meet the requirements and are passionate about delivering exceptional customer experiences, please submit your application.

Estimated Salary: $80,000 - $110,000 per annum



  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Overview">ECS | Enterprise Change Specialists is a leading provider of IT support services to the airline industry. We are seeking a highly skilled Senior Airline Application Support Specialist to join our team.">Salary: $120,000 - $180,000 per annum">Job Description:">We are looking for an experienced professional with a strong background in application...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    We are seeking a skilled Airline Support Specialist to join our IT team at ECS | Enterprise Change Specialists. As an Application Support Engineer, you will be responsible for providing advanced support for critical airline applications, managing complex incidents, and collaborating closely with development teams.Key Responsibilities:Incident management:...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Job SummaryWe are seeking an experienced Application Support Specialist to join our IT support team at ECS | Enterprise Change Specialists. This role will involve providing advanced support for critical airline applications, managing complex incidents, conducting root cause analyses, and collaborating closely with development teams to ensure high system...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Job Title: Airline PSS Support Specialist with Technical ExpertiseEstimated Salary: $70,000 - $90,000 per annumAbout ECS | Enterprise Change SpecialistsWe are a leading provider of Passenger Service System (PSS) support services to the airline industry. Our team of experts is dedicated to ensuring the smooth and efficient functioning of our PSS systems.Job...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Job Summary:We are seeking a skilled Technical Application Support Specialist with a focus on the airline industry to join our IT Support Team. This role will involve providing advanced support for critical airline applications, managing complex incidents, conducting root cause analyses, and collaborating closely with development teams to ensure high system...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    At ECS | Enterprise Change Specialists, we are seeking a skilled Senior Quality Analyst with extensive experience in the airline industry, specializing in e-commerce channels or Passenger Service Systems (PSS). This role involves developing test strategies, creating and executing both manual and automated test cases, and ensuring the quality of web and...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Job SummaryWe are seeking a skilled and detail-oriented Airline PSS Support Specialist to provide technical support and operational assistance for our Passenger Service System (PSS). The ideal candidate will ensure the smooth and efficient functioning of the PSS, working closely with various airline departments to optimize its usage.Key...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    About ECS | Enterprise Change SpecialistsWe are seeking a highly skilled Technical Product Analyst to join our team. This role is ideal for individuals with hands-on experience in API management, airline reservation systems, and strong analytical skills.Job Summary:ECS | Enterprise Change Specialists invites applications for the position of Airline API...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Job Summary:We are seeking a Senior QA Engineer with extensive experience in the airline industry, specializing in Passenger Service Systems (PSS) and air cargo booking systems. The ideal candidate will develop test strategies, create detailed test cases, and execute both manual and automated testing for web and mobile applications. This role requires close...


  • Hyderabad, Telangana, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions is a leading provider of innovative HR solutions that empower individuals to find their ideal job opportunities. With a dynamic team, we strive to establish strong partnerships with both job seekers and employers.Job OverviewWe are seeking a detail-oriented and organized Airline Ticketing Specialist to join our team at...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Job SummaryWe are seeking a highly skilled Senior Business Analyst to join our team at ECS | Enterprise Change Specialists. The successful candidate will have a strong background in the airline industry, specifically in Passenger Service Systems (PSS) and related domains such as Inflight Services, Catering, Entertainment, and Retail.This role combines...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Job Summary:We are seeking an experienced Business Analyst with a strong background in the airline industry. This role combines business analysis and functional testing expertise, requiring the candidate to gather and document business requirements, drive process improvements, and ensure effective collaboration across development, QA, and operations teams....


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Job OverviewECS | Enterprise Change Specialists is seeking a highly skilled Senior Quality Assurance expert to join our team. This role involves developing test strategies, creating and executing both manual and automated test cases, and ensuring the quality of web and mobile applications.About the RoleThe ideal candidate will have extensive experience in...


  • Hyderabad, Telangana, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions is a leading provider of HR solutions that helps individuals find the right job opportunities. With a team of 2-10 employees, we have established ourselves as a reliable partner for both job seekers and employers. Learn more about our company culture and services at our official website.Job OverviewWe are looking for a...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    We are seeking a highly skilled Senior Business Analyst with a strong background in the airline industry, specifically in Passenger Service Systems (PSS) and related domains such as Inflight Services, Catering, Entertainment, and Retail. This role combines business analysis and functional testing expertise, requiring the candidate to gather and document...


  • Hyderabad, Telangana, India Lorhan IT Full time

    About Lorhan IT ServicesLorhan caters to the needs of 120+ active customers across APAC, MENA, AnZ, and USA by providing solutions and services in application development, system integration, and managed services. We offer robust solutions that help customers increase operational efficiencies.Why Work with Us?We believe in diversity, equity, and inclusion in...


  • Hyderabad, Telangana, India AT&T Full time

    Job Title: Application Support SpecialistJob Summary:We are seeking a highly skilled Application Support Specialist to join our team at AT&T. The successful candidate will be responsible for providing technical support and assistance to our customers, ensuring the smooth operation of our applications and infrastructure.Key Responsibilities:Perform...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    About the Role:We are seeking a skilled Airline PSS Operations Expert to provide technical support and operational assistance for our Passenger Service System (PSS). The ideal candidate will ensure the smooth and efficient functioning of the PSS, working closely with various airline departments to optimize its usage.Key Responsibilities:Troubleshoot and...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    **Company Overview:** ECS | Enterprise Change Specialists is a leading provider of enterprise change management solutions. **Job Description:** We are seeking a highly skilled Senior Manual Quality Assurance Analyst to join our team. As a Senior Manual Quality Assurance Analyst, you will be responsible for ensuring the high-quality delivery of software...


  • Hyderabad, Telangana, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions is a leading provider of innovative HR solutions, dedicated to connecting individuals with suitable job opportunities. Our team of experts strives to deliver exceptional services, ensuring a reliable partnership for both job seekers and employers.Job OverviewWe are seeking an experienced Airline Ticketing Executive to join...