Airline Industry Application Support Specialist
24 hours ago
We are seeking a highly skilled Application Support Engineer to join our IT support team at ECS | Enterprise Change Specialists. This role will involve providing advanced support for critical airline applications, managing complex incidents, and collaborating closely with development teams to ensure high system performance and reliability.
Key Responsibilities- Incident management and system monitoring
- Configuration management and support for integrations and upgrades
The ideal candidate will bring both technical expertise and a deep understanding of airline operations.
Mandatory Skillsets- Technical Proficiency: Strong skills in .NET, basic HTML, JavaScript, and familiarity with database management.
- Airline Domain Expertise: In-depth knowledge of airline operations, including Global Distribution Systems (GDS), interline systems, codeshare agreements, Passenger Service Systems (PSS), and other airline-specific applications.
- Ticketing Systems: Experience with incident and service management tools (e.g., Jira, ServiceNow).
- Incident Management: Proven experience in advanced incident handling, root cause analysis, and problem resolution within SLAs.
- Data and Integration Support: Competency in troubleshooting data flows and integration between airline systems (e.g., booking systems, third-party integrations like GDS/IATA).
- ITIL Certification: Familiarity with ITIL best practices.
- Monitoring Tools: Experience with monitoring tools to detect and proactively address potential issues.
- Cloud-Based Applications: Familiarity with cloud-based applications and services.
- Disaster Recovery: Knowledge of disaster recovery plans and high-availability environment management.
- Compliance: Understanding of airline industry regulations, IATA standards, and security protocols.
To be considered for this role, you should have:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 6+ years of experience in application support, with at least 3 years in the airline industry.
- Strong problem-solving and communication skills, attention to detail, and ability to work collaboratively in a team environment.
- Proficiency in creating and managing technical documentation, SOPs, and knowledge base articles.
This is an exciting opportunity for a talented Application Support Engineer to make a significant impact in our IT support team. If you meet the requirements and are passionate about delivering exceptional customer experiences, please submit your application.
Estimated Salary: $80,000 - $110,000 per annum
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Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full timeOverview">ECS | Enterprise Change Specialists is a leading provider of IT support services to the airline industry. We are seeking a highly skilled Senior Airline Application Support Specialist to join our team.">Salary: $120,000 - $180,000 per annum">Job Description:">We are looking for an experienced professional with a strong background in application...
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Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full timeWe are seeking a skilled Airline Support Specialist to join our IT team at ECS | Enterprise Change Specialists. As an Application Support Engineer, you will be responsible for providing advanced support for critical airline applications, managing complex incidents, and collaborating closely with development teams.Key Responsibilities:Incident management:...
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