Enterprise Application Support Specialist

2 days ago

Hyderabad, Telangana, India EMCUSO Full time

Job Summary: ECMOSO is seeking an experienced Enterprise Application Support Specialist to join our team in Hyderabad, India. This is a full-time position that requires working from the office.

About Us: As a leading organization in the fintech and finance services industry, we offer competitive salaries and benefits to our employees.

Key Responsibilities:

Application Maintenance and Support:

  • Monitor, maintain, and support enterprise applications to ensure high availability and performance.
  • Diagnose, troubleshoot, and resolve application-related incidents and issues.
  • Perform root cause analysis to prevent recurring issues.

Incident and Problem Management:

  • Respond promptly to application incidents and service requests in line with SLAs.
  • Elevate unresolved issues to appropriate teams while maintaining ownership of communication.
  • Document incidents, solutions, and updates in the ticketing system.

Environment Management:

  • Manage application environments, including production, testing, and staging.
  • Deploy updates, patches, and enhancements to applications as needed.
  • Collaborate with DevOps and infrastructure teams to ensure seamless deployments.

Performance Monitoring and Optimization:

  • Use monitoring tools (e.g., Splunk, AppDynamics, or New Relic) to track application performance.
  • Identify and resolve performance bottlenecks and optimize resource usage.
  • Proactively identify areas for improvement to enhance user experience.

Collaboration and Communication:

  • Work closely with development, QA, and operations teams to ensure timely resolution of issues.
  • Provide technical support and guidance to internal teams and end-users.
  • Communicate complex technical issues in a user-friendly manner to non-technical stakeholders.

Documentation and Reporting:

  • Maintain comprehensive documentation of application processes, configurations, and troubleshooting steps.
  • Generate regular reports on application performance, incidents, and resolutions.
  • Ensure compliance with organizational policies and audit requirements.

Qualifications and Skills:

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

5+ years of experience in application support or a similar role.

Technical Skills:

  • Proficiency in application monitoring and logging tools (e.g., Splunk, Dynatrace, or Nagios).
  • Strong knowledge of operating systems (Windows, Linux) and databases (SQL, Oracle).
  • Familiarity with scripting languages (e.g., Python, PowerShell, or Bash) for automation.
  • Experience with ITIL processes for incident and problem management.
  • Knowledge of APIs, web services, and middleware (e.g., REST, SOAP).

Soft Skills:

  • Excellent analytical and problem-solving abilities.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and prioritize tasks effectively.

Salary: ₹1,200,000 - ₹1,800,000 per annum.

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