Enterprise Application Support Specialist
5 days ago
At EMCUSO, we are seeking an experienced Senior Application Support Engineer to join our team. This role is responsible for providing technical support and ensuring the smooth operation of enterprise-level applications.
About the RoleThe ideal candidate will possess strong troubleshooting skills, a deep understanding of application environments, and the ability to collaborate with cross-functional teams to resolve issues efficiently. Key responsibilities include:
Application Maintenance and Support- Monitoring, maintaining, and supporting enterprise applications to ensure high availability and performance.
- Diagnosing, troubleshooting, and resolving application-related incidents and issues.
- Performing root cause analysis to prevent recurring issues.
- Responding promptly to application incidents and service requests in line with SLAs.
- Escalating unresolved issues to appropriate teams while maintaining ownership of communication.
- Documenting incidents, solutions, and updates in the ticketing system.
- Managing application environments, including production, testing, and staging.
- Deploying updates, patches, and enhancements to applications as needed.
- Collaborating with DevOps and infrastructure teams to ensure seamless deployments.
- Using monitoring tools (e.g., Splunk, AppDynamics, or New Relic) to track application performance.
- Identifying and resolving performance bottlenecks and optimizing resource usage.
- Proactively identifying areas for improvement to enhance user experience.
- Working closely with development, QA, and operations teams to ensure timely resolution of issues.
- Providing technical support and guidance to internal teams and end-users.
- Communicating complex technical issues in a user-friendly manner to non-technical stakeholders.
- Maintaining comprehensive documentation of application processes, configurations, and troubleshooting steps.
- Generating regular reports on application performance, incidents, and resolutions.
- Ensuring compliance with organizational policies and audit requirements.
For this role, we estimate the salary to be around $120,000 per year. The ideal candidate should have at least 5+ years of experience in application support or a similar role. Proven experience supporting enterprise-level applications is also required.
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