Hotel Booking Coordinator

2 weeks ago


Chandigarh, Chandigarh, India Echor Hotels & Resorts Full time

Echor Hotels & Resorts invites applications for the position of Reservations Specialist in Zirakpur, Punjab.

The successful candidate will receive an estimated monthly salary of ₹20,000 - ₹25,000, plus incentives.

About the Job

This role entails processing guest reservations, responding to booking inquiries, and ensuring seamless integration of inventory across various channels.

Responsibilities:
  • Booking Operations: Manage incoming reservation inquiries, update bookings in the hotel reservation system, and ensure accurate recording and processing of reservations.
  • Guest Services: Offer detailed information on hotel properties, availability, pricing, and packages to assist guests in customizing their stay.
  • Channel Management: Coordinate channel updates to prevent discrepancies between OTAs, direct websites, and B2B channels.
  • Collaboration: Collaborate with sales, marketing, and front office teams to optimize booking operations.
  • Problem-Solving: Resolve guest concerns, booking changes, cancellations, or complaints efficiently and professionally.
Essential Qualifications:
  • Reservations and Sales Expertise
  • Degree in Hospitality Management, Business, or a related field
  • Prior experience in reservations, customer service, or a similar role in the hospitality industry is advantageous
  • Experience with Channel Managers like Hotelogix, Staah or similar software
  • Effective communication and interpersonal skills
  • Microsoft Office proficiency and familiarity with OTA platforms like Booking.com, Expedia, etc.
  • Multitasking, prioritization, and attention to detail


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