Hotel Booking Coordinator
2 weeks ago
Echor Hotels & Resorts invites applications for the position of Reservations Specialist in Zirakpur, Punjab.
The successful candidate will receive an estimated monthly salary of ₹20,000 - ₹25,000, plus incentives.
About the JobThis role entails processing guest reservations, responding to booking inquiries, and ensuring seamless integration of inventory across various channels.
Responsibilities:- Booking Operations: Manage incoming reservation inquiries, update bookings in the hotel reservation system, and ensure accurate recording and processing of reservations.
- Guest Services: Offer detailed information on hotel properties, availability, pricing, and packages to assist guests in customizing their stay.
- Channel Management: Coordinate channel updates to prevent discrepancies between OTAs, direct websites, and B2B channels.
- Collaboration: Collaborate with sales, marketing, and front office teams to optimize booking operations.
- Problem-Solving: Resolve guest concerns, booking changes, cancellations, or complaints efficiently and professionally.
- Reservations and Sales Expertise
- Degree in Hospitality Management, Business, or a related field
- Prior experience in reservations, customer service, or a similar role in the hospitality industry is advantageous
- Experience with Channel Managers like Hotelogix, Staah or similar software
- Effective communication and interpersonal skills
- Microsoft Office proficiency and familiarity with OTA platforms like Booking.com, Expedia, etc.
- Multitasking, prioritization, and attention to detail
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