Reservations Team Member
1 day ago
We are seeking a highly skilled Reservations Specialist to join our team at Echor Hotels & Resorts in Zirakpur, Punjab.
The estimated salary for this role is ₹20,000 - ₹25,000 per month, plus incentives.
About the RoleThis role involves handling booking inquiries, managing guest reservations, and providing exceptional pre-arrival services to enhance customer satisfaction and maximize revenue.
Key Responsibilities:- Reservation Management: Handle incoming reservation inquiries via phone, email, and online platforms. Accurately record and process bookings in the hotel reservation system.
- Customer Service: Provide detailed information about the properties, availability, pricing, and packages. Assist guests in customizing their stay based on preferences and requirements.
- Channel Coordination: Ensure seamless integration and accurate updates of inventory across multiple online travel agencies (OTAs), direct websites, and B2B channels.
- Team Collaboration: Work closely with the sales, marketing, and front office teams to optimize booking operations.
- Problem Resolution: Address and resolve guest concerns, booking changes, cancellations, or complaints promptly and professionally.
- Reservations and Sales Skills
- Bachelor's Degree in Hospitality Management, Business, or a related field
- Prior Experience in Reservations, Customer Service, or a similar role in the hospitality industry is preferred
- Familiarity with Channel Managers like Hotelogix, Staah or similar software
- Strong Communication and Interpersonal Skills
- Proficiency in Microsoft Office and Familiarity with OTA Platforms like Booking.com, Expedia, etc.
- Ability to Multitask, Prioritize, and Maintain Attention to Detail under Pressure
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