Reservation Expert for Echor Hotels

5 days ago


Chandigarh, Chandigarh, India Echor Hotels & Resorts Full time
Job Summary
Echor Hotels & Resorts is seeking a highly skilled Reservation Specialist to join our team. The successful candidate will be responsible for handling booking inquiries, managing guest reservations, and providing exceptional pre-arrival services to enhance customer satisfaction and maximize revenue.

About Us
We are a leading hospitality company with a focus on delivering exceptional customer experiences. Our team is dedicated to ensuring that every guest has a memorable stay with us.

Responsibilities
  • Handle incoming reservation inquiries via phone, email, and online platforms.
  • Accurately record and process bookings in the hotel reservation system.
  • Provide detailed information about the properties, availability, pricing, and packages.
  • Assist guests in customizing their stay based on preferences and requirements.
  • Ensure seamless integration and accurate updates of inventory across multiple online travel agencies (OTAs), direct websites, and B2B channels.
  • Work closely with the sales, marketing, and front office teams to optimize booking operations.

Requirements
  • Reservations and Sales skills
  • Bachelor's degree in Hospitality Management, Business, or a related field
  • Prior experience in reservations, customer service, or a similar role in the hospitality industry is preferred
  • Familiarity with Channel Managers like Hotelogix, Staah or similar software
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office and familiarity with OTA platforms like Booking.com, Expedia, etc.
  • Ability to multitask, prioritize, and maintain attention to detail under pressure

Estimated Salary Range: ₹ 20,000 - ₹ 25,000 per month (plus incentives)
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