Reservation Expert for Echor Hotels
5 days ago
Echor Hotels & Resorts is seeking a highly skilled Reservation Specialist to join our team. The successful candidate will be responsible for handling booking inquiries, managing guest reservations, and providing exceptional pre-arrival services to enhance customer satisfaction and maximize revenue.
About Us
We are a leading hospitality company with a focus on delivering exceptional customer experiences. Our team is dedicated to ensuring that every guest has a memorable stay with us.
Responsibilities
- Handle incoming reservation inquiries via phone, email, and online platforms.
- Accurately record and process bookings in the hotel reservation system.
- Provide detailed information about the properties, availability, pricing, and packages.
- Assist guests in customizing their stay based on preferences and requirements.
- Ensure seamless integration and accurate updates of inventory across multiple online travel agencies (OTAs), direct websites, and B2B channels.
- Work closely with the sales, marketing, and front office teams to optimize booking operations.
Requirements
- Reservations and Sales skills
- Bachelor's degree in Hospitality Management, Business, or a related field
- Prior experience in reservations, customer service, or a similar role in the hospitality industry is preferred
- Familiarity with Channel Managers like Hotelogix, Staah or similar software
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and familiarity with OTA platforms like Booking.com, Expedia, etc.
- Ability to multitask, prioritize, and maintain attention to detail under pressure
Estimated Salary Range: ₹ 20,000 - ₹ 25,000 per month (plus incentives)
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