Hotel Front Office Exe.

7 months ago


Chandigarh Chandigarh, India Mango Grove Hotel Full time

The front office Executive provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.

**Responsibilities**:

- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
- Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed and ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.

**Skills Required**:

- Positive approach and ability to take decisions
- Be a team player

**Qualification**:

- Degree or Diploma from the hospitality background

**Experience**:

- At least 2 to 5 years in the Front Office Department

Pay: ₹14,000.00 - ₹17,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Overtime pay



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