Reservations Specialist

1 month ago

Chandigarh, India Echor Hotels & Resorts Full time

Position: Reservation Specialist

Company: Echor Hotels Pvt. Ltd.

Location: Zirakpur, Punjab

Compensation: 20,000 - 25,000 (+ Incentives)

Type: Full-Time

Role Description

The Reservation Specialist will play a critical role in ensuring smooth and efficient reservation processes. The ideal candidate will be responsible for handling booking inquiries, managing guest reservations, and providing exceptional pre-arrival services to enhance customer satisfaction and maximize revenue.

Key Responsibilities

  • Reservation Management: Handle incoming reservation inquiries via phone, email, and online platforms. Accurately record and process bookings in the hotel reservation system.
  • Customer Service: Provide detailed information about the properties, availability, pricing, and packages. Assist guests in customizing their stay based on preferences and requirements.
  • Channel Coordination: Ensure seamless integration and accurate updates of inventory across multiple online travel agencies (OTAs), direct websites, and B2B channels.
  • Team Collaboration: Work closely with the sales, marketing, and front office teams to optimize booking operations.
  • Problem Resolution: Address and resolve guest concerns, booking changes, cancellations, or complaints promptly and professionally.

Qualifications

  • Reservations and Sales skills
  • Bachelor's degree in Hospitality Management, Business, or a related field.
  • Prior experience in reservations, customer service, or a similar role in the hospitality industry is preferred.
  • Familiarity with Channel Managers like Hotelogix, Staah or similar software.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and familiarity with OTA platforms like Booking.com, Expedia, etc.
  • Ability to multitask, prioritize, and maintain attention to detail under pressure.

Key Attributes

  • Customer-focused with a friendly and professional demeanor.
  • Excellent organizational and problem-solving skills.
  • Proactive and adaptable to a dynamic work environment.
  • Team player with a results-driven mindset.

To Apply:

You can apply via LinkedIn or Send your updated resume and a cover letter to with the subject line: Application for Reservation Specialist – Echor Hotels .

We look forward to welcoming you to the Echor family

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