Reservations Coordinator

2 days ago


Chandigarh, Chandigarh, India Echor Hotels & Resorts Full time

**About Echor Hotels & Resorts**

We are a leading hospitality company that offers exceptional services to our guests. Our team of experts is dedicated to providing a seamless experience, from booking to departure.

As a Reservations Specialist, you will play a crucial part in ensuring smooth and efficient reservation processes.

Key Responsibilities:
  • Reservation Management: Handle incoming reservation inquiries via phone, email, and online platforms. Accurately record and process bookings in the hotel reservation system.
  • Customer Service: Provide detailed information about the properties, availability, pricing, and packages. Assist guests in customizing their stay based on preferences and requirements.
  • Channel Coordination: Ensure seamless integration and accurate updates of inventory across multiple online travel agencies (OTAs), direct websites, and B2B channels.
  • Team Collaboration: Work closely with the sales, marketing, and front office teams to optimize booking operations.
  • Problem Resolution: Address and resolve guest concerns, booking changes, cancellations, or complaints promptly and professionally.

**Requirements:**

  • Reservations and Sales Skills
  • Bachelor's Degree in Hospitality Management, Business, or a related field
  • Prior Experience in Reservations, Customer Service, or a similar role in the hospitality industry is preferred
  • Familiarity with Channel Managers like Hotelogix, Staah or similar software
  • Strong Communication and Interpersonal Skills
  • Proficiency in Microsoft Office and Familiarity with OTA Platforms like Booking.com, Expedia, etc.
  • Ability to Multitask, Prioritize, and Maintain Attention to Detail under Pressure

**Salary:** ₹20,000 - ₹25,000 (plus incentives)


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