Reservations specialist

2 months ago

Chandigarh, India Echor Hotels & Resorts Full time
Position: Reservation Specialist
Company: Echor Hotels Pvt. Ltd.
Location: Zirakpur, Punjab
Compensation: 20,000 - 25,000 (+ Incentives)
Type: Full-Time
Role Description
The Reservation Specialist will play a critical role in ensuring smooth and efficient reservation processes. The ideal candidate will be responsible for handling booking inquiries, managing guest reservations, and providing exceptional pre-arrival services to enhance customer satisfaction and maximize revenue.
Key Responsibilities
Reservation Management: Handle incoming reservation inquiries via phone, email, and online platforms. Accurately record and process bookings in the hotel reservation system.
Customer Service: Provide detailed information about the properties, availability, pricing, and packages. Assist guests in customizing their stay based on preferences and requirements.
Channel Coordination: Ensure seamless integration and accurate updates of inventory across multiple online travel agencies (OTAs), direct websites, and B2 B channels.
Team Collaboration: Work closely with the sales, marketing, and front office teams to optimize booking operations.
Problem Resolution: Address and resolve guest concerns, booking changes, cancellations, or complaints promptly and professionally.
Qualifications
Reservations and Sales skills
Bachelor's degree in Hospitality Management, Business, or a related field.
Prior experience in reservations, customer service, or a similar role in the hospitality industry is preferred.
Familiarity with Channel Managers like Hotelogix, Staah or similar software.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and familiarity with OTA platforms like Booking.com, Expedia, etc.
Ability to multitask, prioritize, and maintain attention to detail under pressure.
Key Attributes
Customer-focused with a friendly and professional demeanor.
Excellent organizational and problem-solving skills.
Proactive and adaptable to a dynamic work environment.
Team player with a results-driven mindset.
To Apply:
You can apply via Linked In or Send your updated resume and a cover letter to with the subject line: Application for Reservation Specialist – Echor Hotels.
We look forward to welcoming you to the Echor family

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