Hotel Booking Specialist
2 days ago
**Job Overview:** As a Reservations Specialist at Echor Hotels & Resorts, you will be responsible for handling all aspects of reservations, including managing guest bookings, responding to inquiries, and coordinating with internal teams.
**Key Responsibilities:
- Manage Guest Bookings: Accurately record and process bookings in the hotel reservation system.
- Respond to Inquiries: Provide detailed information about the properties, availability, pricing, and packages. Assist guests in customizing their stay based on preferences and requirements.
- Coordinate with Teams: Work closely with the sales, marketing, and front office teams to optimize booking operations.
- Resolve Issues: Address and resolve guest concerns, booking changes, cancellations, or complaints promptly and professionally.
**Requirements:**
- Reservations and Sales Skills
- Bachelor's Degree in Hospitality Management, Business, or a related field
- Prior Experience in Reservations, Customer Service, or a similar role in the hospitality industry is preferred
- Familiarity with Channel Managers like Hotelogix, Staah or similar software
- Strong Communication and Interpersonal Skills
- Proficiency in Microsoft Office and Familiarity with OTA Platforms like Booking.com, Expedia, etc.
- Ability to Multitask, Prioritize, and Maintain Attention to Detail under Pressure
**Estimated Salary:** ₹24,500 per month (based on location and industry standards)
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