Hotel Booking Specialist

2 days ago


Chandigarh, Chandigarh, India Echor Hotels & Resorts Full time

**Job Overview:** As a Reservations Specialist at Echor Hotels & Resorts, you will be responsible for handling all aspects of reservations, including managing guest bookings, responding to inquiries, and coordinating with internal teams.

**Key Responsibilities:

  • Manage Guest Bookings: Accurately record and process bookings in the hotel reservation system.
  • Respond to Inquiries: Provide detailed information about the properties, availability, pricing, and packages. Assist guests in customizing their stay based on preferences and requirements.
  • Coordinate with Teams: Work closely with the sales, marketing, and front office teams to optimize booking operations.
  • Resolve Issues: Address and resolve guest concerns, booking changes, cancellations, or complaints promptly and professionally.

**Requirements:**

  • Reservations and Sales Skills
  • Bachelor's Degree in Hospitality Management, Business, or a related field
  • Prior Experience in Reservations, Customer Service, or a similar role in the hospitality industry is preferred
  • Familiarity with Channel Managers like Hotelogix, Staah or similar software
  • Strong Communication and Interpersonal Skills
  • Proficiency in Microsoft Office and Familiarity with OTA Platforms like Booking.com, Expedia, etc.
  • Ability to Multitask, Prioritize, and Maintain Attention to Detail under Pressure

**Estimated Salary:** ₹24,500 per month (based on location and industry standards)



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