Elevate Customer Experience as a Strategic Account Manager

19 hours ago


Delhi, Delhi, India Saras Analytics Full time
Position Overview
We are an innovative SaaS company dedicated to revolutionizing eCommerce data infrastructure and analytics. As a pioneering force in this space, we are seeking an experienced Strategic Account Manager to champion the success of our valued customers.
This key role will play a pivotal part in ensuring the ongoing satisfaction and growth of our esteemed clientele. You will be responsible for developing and executing strategies to maximize revenue retention, drive expansion opportunities, and foster long-lasting relationships with key customers.

Key Responsibilities:
  1. Customer Relationship Management:
    Develop and maintain strong, enduring connections with key clients.
  1. Revenue Retention and Growth:
    Create and implement tactics to reduce churn and increase customer lifetime value.
  1. Leading the charge on customer retention and expansion:
    Analyze customer usage data and translate insights into actionable plans for success.
  1. Elevating the customer success function:
    Design and implement best practices and processes to optimize the customer journey.
  1. Building and fostering strong customer relationships:
    Lead a high-performing team, providing coaching, mentorship, and development opportunities.

Qualifications:
Bachelor's degree in business, marketing, or a related field (MBA is a plus).
Proven track record of driving revenue growth and retention in a SaaS or technology-related industry.
Strong understanding of customer success principles, account management, and customer engagement strategies.
Excellent communication, negotiation, and interpersonal skills.
Experience leading and developing high-performing teams.
Proficiency in customer success software and CRM tools.
Analytical mindset with the ability to leverage data for decision-making.

Why Join Saras Analytics?
A competitive salary ($120,000) and performance-based bonuses.
A comprehensive benefits package
The opportunity to make a significant impact on a growing and innovative company.
A collaborative and inclusive work environment with opportunities for career advancement.
Ongoing professional development and training.

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