Customer Experience Strategist

1 week ago


Delhi, Delhi, India MoEngage Inc. Full time
About MoEngage Inc.

Maintaining a strong customer-centric approach is crucial for businesses aiming to achieve success. To facilitate this, MoEngage Inc., an intelligent customer engagement platform, offers a range of tools that enable marketers and product owners to deliver personalized communication across multiple channels.

Our platform, which supports brands like Deutsche Telekom, Samsung, and Flipkart, has helped orchestrate cross-channel campaigns and enhance consumer engagement through efficient messaging systems. With our platform, you can analyze audience behavior and engage consumers with tailored communication at every touchpoint throughout their lifecycle.

We strive to create the world's most trusted customer engagement platform for the mobile-first world. At MoEngage Inc., we care deeply about our customers' satisfaction, reflected in our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports.

Job Description
  • This role requires a seasoned professional to manage a team of Enterprise Customer Success Managers and oversee their success and development.
  • You will be accountable for designing and executing the enterprise customer onboarding process and managing the entire lifecycle journey.
  • As a key member of our team, you will provide CRM and mobile marketing automation expertise to our clients and build meaningful relationships with CXO-level stakeholders.
  • Your responsibilities will also include identifying up-sell and cross-sell opportunities from existing accounts, monitoring risky accounts, and collaborating with our sales team to drive sales efforts.
Key Responsibilities
  • Lead a team of Enterprise Customer Success Managers and drive their growth and success.
  • Create and execute customized onboarding processes for new enterprise customers.
  • Offer expert guidance on CRM and mobile marketing automation to clients.
  • Develop strategic relationships with senior client stakeholders.
  • Identify revenue growth opportunities within existing accounts.
  • Monitor high-risk accounts and take proactive steps to ensure success.
  • Collaborate with the sales team to enhance sales performance.
Requirements
  • Proven experience as a leader, capable of driving a team towards key KPIs and delivering exceptional customer experiences.
  • Skilled in process improvement and operational excellence within growing teams.
  • Familiarity with marketing automation, CRM, and mobile engagement technologies.
  • Able to think creatively and diagnose complex problems effectively.
  • Minimum 5 years of experience in Customer Success or Account Management roles.
  • A proven track record of delivering results in a Customer Success environment, focusing on increasing customer engagement and retention.
Benefits
  • Competitive salary: $120,000 - $180,000 per year, depending on location and experience.
  • Opportunity to work with a smart team that grew up in the mobile-first world.
  • Chance to challenge yourself at Scale.
  • Access to cutting-edge technology and software, including Gainsight.
  • Lifetime learning program - Xcelerator to power your learning goals.
  • Collaborative environment with CSM Leaders like nowhere else.


  • Delhi, Delhi, India Shobiz Experiential Full time

    Shobiz Experiential is a leader in the experiential marketing industry, dedicated to creating innovative and memorable events. As a Marketing Experience Strategist, you will play a key role in driving our success.


  • Delhi, Delhi, India Knack Ventures Full time

    We are seeking a skilled Digital Experience Strategist to join our Keys Soulcare team. This role is critical in driving revenue growth and enhancing the online experience for customers.Key Responsibilities:Develop and implement digital strategies to improve customer engagement and conversion ratesCollaborate with cross-functional teams to create personalized...


  • Delhi, Delhi, India TheSqua Full time

    Company OverviewTheSqua is a dynamic and fast-paced organization that prioritizes exceptional customer experiences. As we continue to grow and evolve, we are seeking a skilled Account Support Manager to join our team.About the RoleWe are looking for an experienced professional who can effectively manage customer relationships, drive revenue growth, and...


  • Delhi, Delhi, India APN Consulting Inc Full time

    About the OpportunityAPN Consulting Inc is seeking a seasoned CX Designer to join our team. This is a contract opportunity in India that can be performed remotely. The ideal candidate will have 3+ years of experience in customer experience design or related fields.ResponsibilitiesProficient in design tools such as Sketch, Figma, Adobe XD, or...


  • Delhi, Delhi, India HT Digital Streams Full time

    Job Title: Digital Product StrategistAbout the Role:We are seeking a skilled Digital Product Strategist to join our team at HT Digital Streams. As a Digital Product Strategist, you will be responsible for developing and executing growth strategies to increase customer acquisition, engagement, and retention across all product lines.Key...


  • Delhi, Delhi, India HCLTech Full time

    Product Development Strategist Role at HCLTechAbout the Role:As a Product Development Strategist at HCLTech, you will be responsible for developing product visions and roadmaps for custom application development, modernization, and support services. You will work closely with engineering, sales, marketing, and solution architects to design and deliver...


  • Delhi, Delhi, India DIGITAL ADS SOLUTION Full time

    Digital Marketing Strategist Job DescriptionThe Digital Marketing Strategist will be responsible for developing and executing strategies to acquire new customers and increase revenue for DIGITAL ADS SOLUTION. This includes identifying new business opportunities, evaluating customer needs, negotiating contracts, and cultivating relationships with key...


  • Delhi, Delhi, India DIGITAL ADS SOLUTION Full time

    Digital Marketing StrategistWe are seeking a highly skilled Digital Marketing Strategist to join our team at DIGITAL ADS SOLUTION. This role will be responsible for developing and executing strategies to acquire new customers and increase revenue. The ideal candidate will have experience in digital marketing and a track record of developing successful...


  • Delhi, Delhi, India INDIE by IndusInd Bank Full time

    Role OverviewINDIE by IndusInd Bank is seeking a highly skilled Digital Transformation Strategist to drive key metrics across the customer lifecycle, including on-boarding, engagement and retention.The successful candidate will be responsible for managing entire customer funnel, analyzing user behaviour and identifying opportunities to create business logics...

  • Lead UX Strategist

    2 days ago


    Delhi, Delhi, India Serving Skill Full time

    Job Title: Lead UX StrategistServing Skill is seeking a highly skilled Lead UX Strategist to join our team. As a key member of our digital product development team, you will be responsible for conceptualizing, designing, and building intuitive user experiences across our digital products.Key Responsibilities:Collaborate with internal stakeholders to...


  • Delhi, Delhi, India Ant Media Full time

    Job Title: Marketing Growth Strategist">">About Us: Ant Media is a dynamic organization seeking an experienced marketing growth strategist to spearhead our marketing initiatives.">Salary Range: $120,000 - $180,000 per year, depending on experience and qualifications.">Job Description:">


  • Delhi, Delhi, India The Growth Mantra Full time

    The Growth Mantra is seeking a seasoned Growth Marketing Strategist to co-found and scale our marketing powerhouse. As our business development lead, you will be responsible for identifying and attracting high-value clients, crafting custom pitches, and implementing strategies to drive client acquisition and retention across channels.

  • Area Growth Strategist

    17 hours ago


    Delhi, Delhi, India Aliaxis Full time

    Role OverviewWe are seeking a highly motivated and results-driven Area Growth Strategist to join our team at Aliaxis. As an Area Growth Strategist, you will be responsible for driving sales growth and revenue expansion in your assigned geographic area.About the RoleIn this role, you will identify opportunities for growth, develop strategies to maximize...

  • Product Strategist

    3 weeks ago


    Delhi, Delhi, India Zeno Health Full time

    Job Title: Product StrategistDescription: We are seeking a skilled Product Strategist to drive the democratization of healthcare through innovation. The ideal candidate will have a deep understanding of user emotions and behavior, with experience in driving user behavior change. The role entails discovering and scaling solutions to cause a breakthrough in...


  • Delhi, Delhi, India Hire Xpert Full time

    Job OverviewHire Xpert is seeking a Global Sales Strategist to drive sales activities in the assigned region. The successful candidate will be responsible for identifying new business opportunities, ensuring sales targets are met, and implementing effective sales strategies. The ideal candidate should have 7 to 10 years of experience in a similar role.Key...


  • Delhi, Delhi, India ELT Corporate Private Limited Full time

    Job Title: Digital Marketing StrategistOverview of ELT Corporate Private LimitedELT Corporate Private Limited is a dynamic organization seeking a skilled Digital Marketing Strategist to enhance its online presence and drive business growth. The ideal candidate will have in-depth knowledge of digital marketing techniques and strategies.Estimated Salary:...


  • Delhi, Delhi, India BotLab Dynamics Full time

    Marketing and Brand StrategistAt BotLab Dynamics, we are seeking an experienced Marketing and Brand Strategist to lead our marketing efforts. The ideal candidate will have a strong background in marketing and brand development, with a proven track record of implementing successful marketing strategies. As a Marketing and Brand Strategist, you will be...


  • Delhi, Delhi, India CryptoMize Full time

    Job Title: Digital Reputation StrategistAbout Us: CryptoMize is a leading digital reputation management company that helps businesses and individuals protect and enhance their online reputation.Job Description:We are seeking an experienced Digital Reputation Strategist to join our team. As a Digital Reputation Strategist, you will be responsible for...


  • Delhi, Delhi, India Adfactors PR Full time

    About the RoleWe are looking for Digital Strategists with 3-5 years of experience to work with some of our digital teams in various locations. They will develop an understanding of the client's reputation opportunities and challenges and lead on creating customized solutions for our clients.Key ResponsibilitiesAnalyze search and social media data to...


  • Delhi, Delhi, India aarunsh consultin Full time

    Job Title: Business Growth StrategistAbout the Role:We are seeking an experienced Business Growth Strategist to join our team at Aarunsh Softech. The successful candidate will be responsible for driving sales and marketing efforts with software companies, generating leads for corporate training, and building strong relationships with clients.About Aarunsh...