Operations Support Specialist

1 month ago


Gurgaon, Haryana, India NTT DATA Services Full time

Key Responsibilities

  • Process and review customer transactions in a timely and accurate manner
  • Investigate and resolve data discrepancies and account issues
  • Input, edit, and maintain customer account information
  • Escalate issues to a supervisor when necessary
  • Act as a liaison between company clients, end customers, and stakeholders
  • Provide excellent customer service and interpersonal skills
  • Document all activities and actions taken to resolve customer issues
  • Ensure efficient and courteous service to customers
  • Apply in-depth knowledge of systems and operations to support assigned customer groups

Requirements

  • Ability to work in a 24 x 7 environment, especially US shifts
  • 6+ months of experience using Windows PC applications, including MS Office
  • Strong typing skills with a minimum of 25 WPM and 90% accuracy
  • Excellent attention to detail, time management, and organizational skills


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