Operations Support Specialist
1 month ago
Key Responsibilities
- Process and review customer transactions in a timely and accurate manner
- Investigate and resolve data discrepancies and account issues
- Input, edit, and maintain customer account information
- Escalate issues to a supervisor when necessary
- Act as a liaison between company clients, end customers, and stakeholders
- Provide excellent customer service and interpersonal skills
- Document all activities and actions taken to resolve customer issues
- Ensure efficient and courteous service to customers
- Apply in-depth knowledge of systems and operations to support assigned customer groups
Requirements
- Ability to work in a 24 x 7 environment, especially US shifts
- 6+ months of experience using Windows PC applications, including MS Office
- Strong typing skills with a minimum of 25 WPM and 90% accuracy
- Excellent attention to detail, time management, and organizational skills
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