Operations Support Specialist

1 month ago

Gurgaon, Haryana, India American Express Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our Payments Operations team as a Remittance Specialist. In this role, you will be responsible for processing incoming remittance payments from Cardmembers and Corporate Clients, ensuring card accounts are credited accordingly, balances updated, and further spend is enabled.

Key Responsibilities
  • Utilize Amex internal and external platforms to conduct research to identify relevant Customer/Client accounts to be credited
  • Accurately allocate and process payment credits to card accounts within SLAs
  • Handle client correspondence via email and re-educate customers on payment behaviors
  • Support account balancing/reconciliation activities in collaboration with the accounting team (GFO)
  • Handle payment queries, disputes, and investigations for internal and external customers
  • Achieve key performance metrics in line with team scorecards
  • Adhere to the strict compliance regulations and culture, ensuring controls completed daily
  • Identifying opportunities to improve current working practices to drive process enhancements and increase efficiencies
  • Escalate any market impacts in a timely manner and keep GPS leadership informed of issues
  • Develop and maintain strong relations with stakeholders/colleagues across geographies and organizational levels
What We Offer

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
About American Express

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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