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IT Support and Operations Specialist

2 months ago

Gurgaon, Haryana, India Expedia Group Full time
Job Summary

We are seeking a dynamic IT Support and Operations Specialist to join our team at Expedia Group. As a key member of our IT operations team, you will be responsible for providing top-notch desktop support to our business offices across APAC.

Key Responsibilities:

  • Provide timely and accurate diagnosis of system-related problems and collaborate with the Global Service Desk and other IT operations groups to resolve issues.
  • Lead problem resolution activities to resolve technology incidents and problems.
  • Take ownership of assigned incidents and problems, and contact required resources to resolve the issue with minimum supervision.
  • Respond to service requests with experience and compliance in established time limits.
  • Develop and maintain support documents for use by all levels of support personnel and end-users.

Requirements:

  • 5+ years of experience in 1st/2nd/3rd level Corporate IT support in a multi-site IT operations environment.
  • Bachelor's degree or above in Information Technology or related field.
  • Excellent English written and verbal communication skills.
  • Demonstrable experience in configuring and administering servers, workstations, and associated software.
  • Excellent problem-solving skills and ability to take ownership of work assigned.

Preferred Qualifications:

  • Experience with Service Now ITSM Tools.
  • Microsoft Certified Systems Engineer (MCSE) certification.
  • A+ Certification.
  • Cisco CCNA certification.
  • ITIL Foundation Certificate.