Operations Support Specialist

3 weeks ago


Gurgaon, Haryana, India American Express Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Support Specialist to join our team. As a key member of our Global Payment Services team, you will be responsible for processing incoming remittance payments from Cardmembers and Corporate Clients, ensuring card accounts are credited accordingly, balances updated and further spend is enabled.

Responsibilities:

  • Process incoming remittance payments from Cardmembers and Corporate Clients, ensuring card accounts are credited accordingly.
  • Balance and reconcile accounts to ensure accuracy and efficiency.
  • Identify and resolve payment discrepancies and issues in a timely manner.
  • Collaborate with the accounting team to ensure accurate and timely payment processing.
  • Develop and maintain strong relationships with stakeholders and colleagues across geographies and organizational levels.


Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • Advanced level of English and Japanese language proficiency (JLPT N3).
  • Excellent communication and customer service skills.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a team environment.


Why Join American Express?

At American Express, you'll be part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities and each other. We offer a comprehensive benefits package, opportunities for career growth and development, and a collaborative and inclusive work environment. Join us and be part of something bigger than yourself.

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