Operational Support Specialist

2 weeks ago


Gurgaon, Haryana, India Gartner Full time

About the Role:

Gartner is seeking an experienced Operational Support Specialist to provide critical operational support to the Event Sales team. As a key member of our team, you will be responsible for reviewing contracts, tracking key metrics, and analyzing data to identify sales trends and opportunities for improvement.

Sales Operations

  • Review and analyze sales data to identify trends and opportunities for improvement.
  • Track key metrics, including ESM, gateway, OPI bookings, renewals, team slides, and communications.
  • Analyze data to identify areas for process improvement and recommend solutions to increase AE productivity and efficiency.
  • Maintain current and accurate pricing and inventory in ESM.
  • Manage month- and quarter-end processes to ensure accurate and timely business transactions.

Operational Support

  • Define and communicate sales processes and operational updates to the team.
  • Partner with lines of business to drive education and productivity.
  • Assist in the new hire on-boarding process and review sales order booking process and Events Manager tool requirements.
  • Manage the MEA client list and ensure the team is aware of new MEA requirements.

Requirements

  • Bachelor's Degree preferred.
  • 2+ years of professional work experience in sales support or coordinator position.
  • Comprehensive knowledge of Gartner's internal systems and reporting.
  • Strong Excel and PowerPoint skills.

About Us

Gartner is a leading research and advisory company that helps organizations make informed decisions to drive growth and improvement. At Gartner, we believe in providing our clients with the best possible support and services, and we are seeking a talented Operational Support Specialist to join our team.



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