Operational Support Specialist, Gurugram

1 month ago


Gurgaon, Haryana, India MongoDB Full time

MongoDB's mission is to empower innovators by unleashing the power of software and data. As a leading provider of modern database solutions, we enable organizations to easily build, scale, and run applications.

We are seeking a highly skilled Operational Support Specialist to join our HR Shared Services team in Gurugram, India. This role will play a vital part in transitioning work and ensuring that relevant SLAs are met.

Key responsibilities include learning and performing newly set up processes, gaining subject matter expertise, suggesting new practices and programs, and adhering to critical metrics & SLAs.

The successful candidate will be responsible for building and maintaining a Knowledge Base for Case Management, delivering high-quality service delivery to internal customers and partners, and populating management reporting systems with accurate data.

We offer an attractive salary of ₹800,000 - ₹1,200,000 per annum, depending on experience, as well as opportunities for career growth and professional development.

Requirements include 1-3 years of experience in HR Operations / Shared Services, expertise in HR Operations with attention to detail, self-motivation, and ability to function independently with minimal supervision.

We value agility, adaptability, and excellent communication skills. The ideal candidate will thrive in a dynamic environment, take charge when needed, and contribute to process improvements.



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