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Operations Support Specialist
1 month ago
A leading B2B e-commerce marketplace focused on agri-inputs, categorized in four verticals - Seeds, Agro-chemicals, Agri-tools & Animal (Cattle) Feed.
Job Responsibilities
We are seeking a highly motivated Operations Support Specialist to join our team. Key responsibilities include:
- Improving Service Level Agreement (SLA) by tracking and follow-ups.
- Effective escalation management.
- Enhancing No Delivery Report (NDR) adherence and reducing returns.
- Improving the delivery Time And Transit (TAT) of Last-mile shipments, ensuring minimal cooling time in the chain.
Requirements
- Comfortable using Excel at an intermediate level.
- Willingness to learn and adapt.
- Knowledge of Supply Chain and Logistics is preferred.
- Ability to make effective calls.
Working Conditions
This is a 6-day work-from-office role located in Gurugram, Haryana. We offer competitive salary and benefits packages.
