Digital Learning Platform Specialist

22 hours ago

Gurgaon, Haryana, India Valvoline Global Operations Full time

About Valvoline Global Operations

Valvoline Global is a leading provider of innovative automotive and industrial solutions, driving product innovation and sustainable business solutions globally. With over 150 years of experience, we have established ourselves as a trusted partner for customers around the world.

Our corporate values of care, integrity, passion, unity, and excellence shape everything we do. We strive to live out these values in our daily work, treating all people with respect, operating with integrity, striving for excellence, showing passion about delivering on our commitments, and being unified in our endeavors.

About the Role

The Digital Learning Platform Specialist will be responsible for managing and maintaining Valvoline Global's global training platform, primarily focusing on establishing and testing content, overseeing user accounts/audiences, partnering with customers and vendors, managing system enhancements, and troubleshooting issues. This role will help establish a Governance Advisory Council and serve as a liaison between end users and the LMS System.

This specialist may also mentor junior team members. In addition, this role will identify services that appeal to new clients, manage company and client expectations, develop ways to improve the customer experience, build brand loyalty, research market and industry trends, manage online promotion/marketing of Telecom courses through Google Adwords, Facebook, & LinkedIn, work with LMS providers to remain current on system upgrades, evaluate new features, implement as needed, manage change for enhancements, and assist with stakeholder adoption. The specialist will collaborate with colleagues, recommend process improvements and system enhancements to meet changing needs, and engage with global HR Technology teams to share knowledge and ensure processes are in place.

Key Responsibilities

  • Manage LMS functions, including system monitoring, data management, maintenance of system parameters, management of user roles, and interface with integration vendors. Interface with vendors and technology providers to configure, test, and implement tools and functionalities to enhance the LMS environment to meet internal and external needs.
  • Oversee the creation, edit, and/or retirement of training items and curricula in the LMS. Edit/link training materials to ensure availability to users via the LMS File and maintain training records for easy retrieval. Administer the LMS, including uploads, enrollments, user accounts, attendance, notifications, troubleshooting, testing, and customer support.
  • Serve as the LMS project manager and troubleshooter for user interface issues, navigation challenges, and other obstacles related to the system. Provide technical support and training to users. Support instructional design efforts by providing guidance on overall course structure, creating support materials, knowledge assessments, and course feedback as needed.
  • Generate metrics, reporting, and trends as determined by the business (data, frequency, format, etc.) and communicate as appropriate.
  • Work with internal teams and vendors to automate various processes and tasks within the learning environment. Collaborate with cross-functional teams to ensure that the LMS meets the needs of our organization. Promote new content and functionality to the user community.
  • Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

Primary Interactions - Internal and External

Internal:

  • Regular contact with Corporate & Plant/Warehouse Employees, Sellers (Direct/Nat'l Acct. & Indirect), Marketing, Product, Identity and Access Management, Global Brand Equity & Digital, IT, EH&S, Organizational Development, Supply Chain teams.

External:

  • Channel Partners, Customers, Vendors, & Content Providers.

Requirements

To be successful in this role, you will need a Bachelor's degree (Master's preferred) in applicable fields of study, such as Educational Technology, Instructional Design, Training/Education, Technical Writing (or a related field). A minimum of 7 years of experience in LMS/LXP Administration is required. Preferred qualifications include eLearning authoring tools, multimedia tools, using data to evaluate learning solutions, ability to interface with global customers where English is not the native language, intermediate experience in instructional design, online development/graphic tools, and usability.

Estimated Salary Range

$85,000-$110,000 per year, depending on location and experience.

Why Work at Valvoline Global?

Valvoline Global is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are passionate about your work and want to make a difference, join our team.

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