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Client Success Manager

2 months ago

Bengaluru, India Encreators Full time

Hey There We are an established agency based in the UAE and India, specializing in providing top-notch content services to large YouTube channels within the YouTube Automation/CashCow industry. We are passionate about helping our clients scale their channels, engage their audiences, and maximize revenue through high-quality, targeted content.

Job Description:

We are seeking an experienced and highly motivated Client Success Manager to join our dynamic team. The ideal candidate will have a strong background in account management, a deep understanding of the YouTube ecosystem, and a proven track record of driving client satisfaction and retention. You will play a pivotal role in building and maintaining long-term relationships with our clients, ensuring their success through our content services.

Key Responsibilities:

Client Relationship Management:

  • Serve as the primary point of contact for a portfolio of clients, ensuring their needs are met and their expectations are exceeded.
  • Develop and nurture strong, long-term relationships with clients to foster trust and loyalty.
  • Proactively communicate with clients to understand their business goals and how our services can help achieve them.

Project Coordination:

  • Coordinate with internal teams (content creators, editors, strategists) to ensure timely delivery of services.
  • Monitor project timelines and deliverables, ensuring that client objectives are met on schedule.
  • Handle client feedback and revisions effectively, ensuring that final deliverables align with client expectations.

Performance Monitoring and Reporting:

  • Track and analyze key performance metrics for client campaigns, identifying areas for improvement.
  • Prepare and deliver regular performance reports to clients, highlighting successes and opportunities for growth.
  • Use data-driven insights to recommend strategies for enhancing content performance and audience engagement.

Client Onboarding:

  • Lead the onboarding process for new clients, ensuring a smooth transition and clear understanding of our services.
  • Provide training and guidance on best practices for content creation and YouTube channel management.
  • Set clear expectations and deliverables from the outset, aligning with client goals.

Revenue Growth:

  • Identify opportunities for upselling and cross-selling additional services to existing clients.
  • Collaborate with the sales team to expand client accounts and explore new revenue streams.
  • Develop and implement strategies to increase client retention and satisfaction, driving long-term revenue growth.

Problem Solving and Conflict Resolution:

  • Act as the first point of contact for client concerns, addressing issues promptly and effectively.
  • Collaborate with internal teams to resolve any client challenges, ensuring a positive outcome.
  • Maintain a solution-oriented mindset, focusing on delivering value and maintaining client trust.

Client Feedback and Improvement:

  • Gather and analyze client feedback to continuously improve our services.
  • Implement client feedback into our processes to enhance the client experience.
  • Regularly assess client satisfaction and take proactive steps to address any areas of concern.

Industry Knowledge and Expertise:

  • Stay up-to-date with the latest trends and best practices in YouTube content creation and channel management.
  • Share industry insights with clients to help them stay ahead of the curve and achieve their content goals.
  • Continuously improve your knowledge of the YouTube Automation/CashCow industry to better serve our clients.

Skills & Qualifications:

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Proven experience as a Client Success Manager, Account Manager, or similar role in the YouTube or digital marketing industry.
  • Strong understanding of YouTube's platform, algorithms, and content strategies.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Proficiency in project management and ability to manage multiple clients and projects simultaneously.
  • Analytical mindset with the ability to interpret data and make informed recommendations.
  • Solution-oriented approach with strong problem-solving skills.
  • Ability to work independently and as part of a collaborative team.