Service Representative German

4 weeks ago


Sany, India Careerxtra Full time
We are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a LisbonbasedGermanspeaking Customer Representative to join their teams inLisbon.
Location:Lisbon PortugalWork model:OnsiteEmployment type:FulltimeRemuneration: Basesalary.DUTIES ANDRESPONSIBILITIES:
  • Handleall incoming contacts from bank clients (ID and TPIN &Postbank app setup card blocking/unblocking/exchange safetytransactions complaints) via phone andemail
  • Develop your knowledge continuously toeffectively answer customer queries and resolve potentialissues
  • Use adequate tools processes and/ormethods to ensure the provision of accurate valid and completeinformation
  • Make sure that great levels ofclient service is delivered.
REQUIREMENTS:
  • C1German with great linguistic expression and B1 English both oraland written
  • Ability to listen actively identifyapply and explain your product and/or service expertise withclarity and solve issues in the first contact withcustomers
  • Ability to take stressful situationswell.
OFFER:
  • Adynamic and creative team with positive and friendlyatmosphere
  • Relocationsupport
  • Shifts on weekly rotation withcolleagues covering operating hours from Monday to Saturday from 8AM to 5 PM
  • Foodvouchers
  • Guidance and tools to reach your fullpotential

customer,customersupport,german,social media,administrative,customerservice,technicalsupport,communication,teamwork



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