Customer Support Specialist German speaking
2 months ago
- Respondto customers queries regarding their use of a brand new eCommerceapp and purchases via chat and call ensuring a comprehensive andseamless customer experience
- Maintain aprofessionally customeroriented attitude
- Takeover and resolve situations where noncompliancesoccur
- Assist the customer in the purchasingdecision by providing requested details about products andservices
- Basedin or willingness to move to Romania on a shortnotice
- Excellent written and verbalcommunication skills in German (C1) and English(B1/B2)
- Resourceful and stress resilientpersonality that can adapt and remain calm in allsituations
- Ability to work independently whilebeing team player at the sametime
- Customeroriented role experience will beconsidered an advantage
- Excellentremuneration package based on experience skills andperformance
- Training 710 work days in motherlanguage
- Shifts 8 hours working and 1 full hourbreak from Monday to Friday between 8 AM and 8 PM and 23 weekendsper month
- Mealvouchers
- Paid startup training and professionaldevelopment sessions
- Medicalsubscription
- Access to Bookster library forborrowing books
- Access to7card
- A dynamic and diverse job in a pleasantand modern environment
- Opportunities forpersonal and professionaldevelopment
- Motivational contests andteambuildingactivities
teamwork,communication,technicalsupport,access,communication skills,webchat,app,german,training,customer,customer service,b1,independentthinking,skills,english,phone etiquette,customer serviceskills,b2,team player,adaptability,chat,email,on-callsupport,online support,customer support,computerliteracy,professional development,problemsolving,bpo
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