Customer Support Specialist Swedish German Danish or Finnishspeaking
1 month ago
WorkDetails:
- Work Model:Onsite
- Location: RigaLatvia
- Employment Type:Fulltime
Responsibilities:
- Manageincoming customer inquiries for a payment platform via phone chatand email and provide solutions to endusers.
- Document case resolutions in the contactcenter tool based on clientcommunication.
- Ensure cases are resolved withinthe case life cycle.
- Escalate highpriorityissues as per client specifications to the immediate lead ifnecessary.
- Work both independently and as partof a team.
- Maintain effective communicationwith internal and external contacts.
- Deliver anexceptional customer experience.
- Adhere toquality standards on all handledcontacts.
- Follow the work schedule and beprepared to start work on time.
- Manage contactswhile meeting projectdefined targets: response time handle time andresolution rate.
- Undertake any additional tasksthat may enhance client service or improve yourKPIs.
- Participate in trainingsessions.
Requirements:
- Professionalfluency in Swedish German Danish or Finnish (C1 level) and English(B1 level) both spoken and written.
- Priorexperience in an outsourced customer service environment is aplus.
- EU citizenship or a valid work permit forLatvia.
- Computer literate with a minimum typingspeed of 50 wpm at 90% accuracy.
- An optimisticfriendly positive and selfdrivenindividual.
- Ability to work in ateam.
- A serviceoriented profile with a focus onproblemsolving.
- Ability to work shifthours/parttime (as legally permissible) and adapt quickly tochanging priorities.
- No negative remarks in abackground check such as a criminal record and willingness toundergo such a background check process during the recruitmentprocess.
Benefits:
- Paidstartup training and professional developmentsessions.
- Support withrelocation.
- A dynamic and diverse role in apleasant and modern environment.
- Opportunitiesfor personal and professionalgrowth.
- Teambuildingactivities.
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