Customer Support Specialist Swedish German Danish or Finnishspeaking

4 weeks ago

sany, India Careerxtra Full time
Customer ServiceProfessionals with Swedish German Danish or Finnish Language SkillsNeeded Relocation AssistanceProvided We are collaboratingwith a toptier Outsourcing/BPO consultancy that is looking to hirea Customer Support Agent inRiga.
WorkDetails:
  • Work Model:Onsite
  • Location: RigaLatvia
  • Employment Type:Fulltime

Responsibilities:
  • Manageincoming customer inquiries for a payment platform via phone chatand email and provide solutions to endusers.
  • Document case resolutions in the contactcenter tool based on clientcommunication.
  • Ensure cases are resolved withinthe case life cycle.
  • Escalate highpriorityissues as per client specifications to the immediate lead ifnecessary.
  • Work both independently and as partof a team.
  • Maintain effective communicationwith internal and external contacts.
  • Deliver anexceptional customer experience.
  • Adhere toquality standards on all handledcontacts.
  • Follow the work schedule and beprepared to start work on time.
  • Manage contactswhile meeting projectdefined targets: response time handle time andresolution rate.
  • Undertake any additional tasksthat may enhance client service or improve yourKPIs.
  • Participate in trainingsessions.

Requirements:
  • Professionalfluency in Swedish German Danish or Finnish (C1 level) and English(B1 level) both spoken and written.
  • Priorexperience in an outsourced customer service environment is aplus.
  • EU citizenship or a valid work permit forLatvia.
  • Computer literate with a minimum typingspeed of 50 wpm at 90% accuracy.
  • An optimisticfriendly positive and selfdrivenindividual.
  • Ability to work in ateam.
  • A serviceoriented profile with a focus onproblemsolving.
  • Ability to work shifthours/parttime (as legally permissible) and adapt quickly tochanging priorities.
  • No negative remarks in abackground check such as a criminal record and willingness toundergo such a background check process during the recruitmentprocess.

Benefits:
  • Paidstartup training and professional developmentsessions.
  • Support withrelocation.
  • A dynamic and diverse role in apleasant and modern environment.
  • Opportunitiesfor personal and professionalgrowth.
  • Teambuildingactivities.

customersupport,professional development,communicationskills,swedish,danish,technical support,english,teamwork,customerservice,finnish,problem-solving,computerliteracy,case,record,customer,problem solving,shiftwork,german,on-call support,email,typing speed andaccuracy,project,onlinesupport,chat,communication,typing,service-oriented,serviceorientation

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