Customer Service Team Lead Swedish German Danish or Finnishspeaking
4 weeks ago
Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:
- Tomotivate develop and mentor team members in a dynamically changingenvironment
- Drive process performance toachieve and exceed SLA deliverables according to associatesbalanced scorecards
- Meet shrinkage productivityand attrition targets
- Manage/takeaccountability for dips in performance with adequate reinforcementplans proactively
- Ensure effective andconsistent communication with internal and externalcontacts
- Manage and delegate daily volumeswithin the team and coordinate activities to ensure daily BAUdelivery is in line with customer KPIs
- Keep adetailed understanding of processes/SOPs run by the team andability to bring in improvements and efficiencies withinoperations
- Create a mode of operations to beadhered to by team members in order to maintain good routine andorderliness
- Conduct team huddles to discussprocess updates feedback and key focus points for theday
- Answer and manage client queries/complaintsacross LOBs rectify issues and liaise with appropriate departmentsto handle complex issues in a bid to provide more effectivesolutions
- Mentor team in process &quality parameters conduct live/remote audits of clientinteractions
- Perform root cause analysis toidentify key defects and create action plans/goals toimprove
- Provide direct customer support callsanswer live chats and/or social media from customers to providequick resolution of issues and questions or may provide assistanceto a team member
- Create publish and maintainoperationsrelated reports in a timelymanner
- Discover training needs and support intraining to provide necessary coaching on theground
- Collaborate with different supportgroups Recruitment Training Quality HR Workforce to improve agentprofiling and performance
- Consider anyadditional ad hoc tasks that may contribute to operational needsbetter service to the client or improvement to theKPI
- Adhere to company and customer procedurespolicies confidentiality guidance and data protectionlegislation
- Record case resolutions in thecontact center tool based on client communication via phone emailchat etc.
- ProficientSwedish German Danish or Finnish (C1) and fluent in English (B2)language both verbal and written
- At least 1year of a BPO/call centre experience as a TeamLeader
- Willingness to relocate to Riga oralready residing there
- EU citizenship or validwork permit for Latvia
- Computer literacy with aminimum typing skill of 50 wpm with 90%accuracy
- Excellent people management skillsshould have experience in previous roles
- Goodexperience in MS Office Word Excel andPowerPoint
- Strong experience in presentationskills
- Excellent communication and customerservice skills
- Excellent analytical andproblemsolving capabilities
- Ability to driveinitiatives in the team with creativity and a longtermvision
- Experience in initiating andimplementing processimprovements
OFFER:
- Paidstartup training and professional developmentsessions
- 8 hours shifts within the lineoperating hours 9 19 from Monday to Friday and 9 18 on Saturday andSunday
- Relocation support
- Adynamic and diverse job in a pleasant and modernenvironment
- Opportunities for personal andprofessional development
- Teambuildingactivities
analyticalskills,swedish,customer service,processimprovements,leadership,german,technicalsupport,training,english,email,drive,leadership technique,typingspeed and accuracy,finnish,presentation skills,onlinesupport,problem solving,service orientation,people management,teammanagement,problem-solving,skills,eu citizenship,chat,bpoexperience,team leader experience,bpo,communication,msoffice,teamwork,team leadership,customer support,danish,computerliteracy,call center administration,customer,operations,on-callsupport
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Sany, India Careerxtra Full timeCustomer ServiceProfessionals with Swedish German Danish or Finnish Language SkillsNeeded! Relocation AssistanceProvided!We are collaboratingwith a toptier Outsourcing/BPO consultancy that is looking to hirea Customer Support Agent inRiga.WorkDetails:Work Model:OnsiteLocation: RigaLatviaEmployment Type:FulltimeResponsibilities:Manageincoming customer...
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sany, India Careerxtra Full timeCustomer ServiceProfessionals with Swedish German Danish or Finnish Language SkillsNeeded! Relocation AssistanceProvided! We are collaboratingwith a toptier Outsourcing/BPO consultancy that is looking to hirea Customer Support Agent inRiga.WorkDetails: Work Model:Onsite Location: RigaLatvia Employment Type:Fulltime Responsibilities: Manageincoming customer...
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sany, India Careerxtra Full timeCustomer ServiceProfessionals with Swedish German Danish or Finnish Language SkillsNeeded! Relocation AssistanceProvided! We are collaboratingwith a toptier Outsourcing/BPO consultancy that is looking to hirea Customer Support Agent inRiga.WorkDetails: Work Model:Onsite Location: RigaLatvia Employment Type:Fulltime Responsibilities: Manageincoming customer...
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Sany, India Careerxtra Full timeOverviewThe CustomerSupport Agent plays a crucial role in providing exemplary customerservice and technical support to customers speaking Swedish GermanDanish or Finnish. Being the frontline of the company theindividual in this role will be responsible for ensuring customersatisfaction and resolving inquiries and technical issues in aprofessional and...
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Sany, India Careerxtra Full timeOverviewThe CustomerSupport Agent plays a crucial role in providing exemplary customerservice and technical support to customers speaking Swedish GermanDanish or Finnish. Being the frontline of the company theindividual in this role will be responsible for ensuring customersatisfaction and resolving inquiries and technical issues in aprofessional and...
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Sany, India Careerxtra Full timeWe are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a Team Leaderto join their Customer Support teams inRiga.Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:Tomotivate develop and mentor team members in a dynamically changingenvironmentDrive process performance...
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Sany, India Careerxtra Full timeWe are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a Team Leaderto join their Customer Support teams inRiga.Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:Tomotivate develop and mentor team members in a dynamically changingenvironmentDrive process performance...
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sany, India Careerxtra Full timeWe are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a Team Leaderto join their Customer Support teams inRiga.Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:Tomotivate develop and mentor team members in a dynamically changingenvironment Drive process performance...
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Sany, India Careerxtra Full timeWe are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a Team Leaderto join their Customer Support teams inRiga.Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:Tomotivate develop and mentor team members in a dynamically changingenvironmentDrive process performance...
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Sany, India Careerxtra Full timeWe are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a Team Leaderto join their Customer Support teams inRiga.Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:Tomotivate develop and mentor team members in a dynamically changingenvironmentDrive process performance...
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sany, India Careerxtra Full timeWe are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a Team Leaderto join their Customer Support teams inRiga.Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:Tomotivate develop and mentor team members in a dynamically changingenvironment Drive process performance...
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Sany, India Careerxtra Full timeWe are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a Team Leaderto join their Customer Support teams inRiga.Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:Tomotivate develop and mentor team members in a dynamically changingenvironmentDrive process performance...
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Sany, India Careerxtra Full timeWe are working with a leadingOutsourcing/BPO consultancy who is seeking to onboard a Team Leaderto join their Customer Support teams inRiga.Position:Customer Support Team LeaderLocation: RigaLatviaEmployment type:FulltimeDUTIES ANDRESPONSIBILITIES:Tomotivate develop and mentor team members in a dynamically changingenvironmentDrive process performance...
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