Customer Support Specialist Dutch or German speaking

2 weeks ago

sany, India Careerxtra Full time
ONLY DUTCH OR GERMAN SPEAKINGCUSTOMER SERVICE PROFESSIONALSREQUIRED
Weare working with a leading Outsourcing/BPO company that is lookingto recruit a Dutch or Germanspeaking Technical Customer SupportRepresentative in Bucharest.Location: Bucharest Romania(onsite)Employment type:FulltimeDUTIES ANDRESPONSIBILITIES:
  • Respondto customers queries regarding their use of a brand new eCommerceapp and purchases via chat and call ensuring a comprehensive andseamless customer experience
  • Maintain aprofessionally customeroriented attitude
  • Takeover and resolve situations where noncompliancesoccur
  • Assist the customer in the purchasingdecision by providing requested details about products andservices
REQUIREMENTS:
  • Basedin or willingness to move to Romania on a shortnotice
  • Excellent written and verbalcommunication skills in Dutch or German (C1) and English(B1/B2)
  • Resourceful and stress resilientpersonality that can adapt and remain calm in allsituations
  • Ability to work independently whilebeing team player at the sametime
  • Customeroriented role experience will beconsidered an advantage
OFFER:
  • Excellentremuneration package based on experience skills andperformance
  • Training 710 workdays
  • Meal vouchers
  • Paidstartup training and professional developmentsessions
  • Medicalsubscription
  • Access to Bookster library forborrowing books
  • Access to7card
  • A dynamic and diverse job in a pleasantand modern environment
  • Opportunities forpersonal and professionaldevelopment
  • Motivational contests andteambuildingactivities

e-commerce,independentthinking,bpo,customer service skills,computer literacy,b1,stressmanagement,communication,customer,resourcefulness,chat,on-callsupport,customer experience,phone etiquette,independence,problemsolving,technical support,dutch,german,skills,email,customerservice,b2,customer support,teamwork

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