Social Media Agent German speaking

Found in: Whatjobs IN C2 - 1 week ago

sany, India Careerxtra Full time
We are working with a leading multinationaltechnology BPO business. Together were looking for a GermanspeakingSocial Media Agent for their office in Lisbon. The employee wouldjoin a team that works with social management of a major videostreaming platform.Location: LisbonPortugalEmployment type:FulltimeRemuneration: Base salarybonusesDUTIES ANDRESPONSIBILITIES:
  • Communicatewith social media commenters
  • Support clientsqueries pertaining to channel management and performance channelanalytics and any technical issues in a friendly and accuratemanner
  • Ensure customer satisfaction and provideprofessional customer support
  • Be an IncredibleCommunicator: Able to interpret sentiment of the partner andaddress partner requests/concerns in a timely manner with anaptitude for building strong clientrelationships
  • Focus on delivering on keyresults like customer satisfaction first time resolution efficiencyand quality metrics
  • Handle customer complaintsprovide appropriate solutions and alternatives within the timelimits and follow
  • Identify when the issueshould be reassigned to another department or more seniorrepresentative
REQUIREMENTS:
  • Professionallyfluent in German both oral and written. Fluent in English (at leastB2 level)
  • At least 2 years BA/BS degree orequivalent with a good academic record
  • At least12 months of direct customer service experience required preferablyin
  • contact centers
  • At least1 year of experience in Digital Marketing or Social Mediamanagement role (Community Content & Social MediaManagement) for a client
  • An enthusiasm forSocial Media technology
  • Interest/workingknowledge in online media video streaming platforms platforms suchas Reddit X (old Twitter)
  • Critical thinking andstrong problemsolving skills able to investigate and followupappropriately or make judgments and escalate whennecessary
  • Excellent writing and verbalcommunication skills to simplify technical language fornontechnical users
  • Resourceful and empatheticpersonality
BENEFITS:
  • Excellentremuneration package based on experience skills andperformance
  • LifeInsurance
  • Schedule changing weekly 8 hours perday 5 times per week within operating hours from Monday to Sundayfrom 9AM to 6PM
  • Family Plan (Spouse/legalpartner and children)
  • 2 month trainingagreement 1 year fulltime contracts with 30 daysprobation
  • Be part of a dynamic and creativeteam with positive and friendlyatmosphere
  • Guidance and tools to reach yourfull potential
  • Mealallowance
  • Private healthinsurance
  • Yearly performancebonus
  • Relocation allowance andassistance

socialmedia,customer,management,german,customersatisfaction,technology,customer service,customer support,socialmedia management,digital marketing,contentmanagement,english,chat,email,technical support,onlinesupport,on-call support

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