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Customer Support Agent Swedish German Danish orFinnish

4 months ago

Sany, India Careerxtra Full time
OverviewThe CustomerSupport Agent plays a crucial role in providing exemplary customerservice and technical support to customers speaking Swedish GermanDanish or Finnish. Being the frontline of the company theindividual in this role will be responsible for ensuring customersatisfaction and resolving inquiries and technical issues in aprofessional and efficientmanner.
KeyResponsibilities
  • Respond to customerinquiries via phone email and chat in Swedish German Danish orFinnish
  • Provide exceptional customer serviceand technical support
  • Troubleshoot and resolvecustomer issues and technical problems
  • Documentcustomer interactions and technicalissues
  • Collaborate with crossfunctional teamsto resolve complex customer issues
  • Continuouslymaintain and update product knowledge
  • Identifyand escalate priority issues to the appropriatechannels
  • Assist in translating customercommunication and technicaldocumentation
  • Contribute to knowledge basearticles and support resources
  • Adhere tocompany policies andprocedures

RequiredQualifications
  • Fluency in spoken andwritten Swedish German Danish or Finnish
  • Priorexperience in customer support or technicalsupport
  • Strong communication and interpersonalskills
  • Ability to multitask and prioritize in afastpaced environment
  • Technical aptitude totroubleshoot and resolve technicalissues
  • Attention to detail and strongproblemsolving skills
  • Ability to workeffectively in a team environment
  • Patience andempathy in dealing with customerinquiries
  • Flexibility in work schedule toaccommodate customer needs
  • Experience with CRMsoftware and ticketingsystems

Offer
  • Paidstartup training and professional developmentsessions
  • Shifts within the line operating hours07 AM 11 PM from Monday to Sunday. 40 hours aweek
  • Relocation support
  • Adynamic and diverse job in a pleasant and modernenvironment
  • Opportunities for personal andprofessional development
  • Teambuildingactivities

teamwork,crmsoftware,danish,timemanagement,finnish,email,swedish,troubleshooting,interpersonalskills,customersupport,resolve,multitasking,communication,german,technicalsupport,customer,web chat,ticketingsystems,multilingual,chat,customer service