German Language Customer Support Agent

3 days ago


Sany, India Careerxtra Full time
We are collaborating with a premier airlineto recruit proactive and customeroriented Air Travel Consultantsproficient in German eager to join our team in Brno or remotelyfrom anywhere in the CzechRepublic.
Position:Customer Support Representative(Germanspeaking)WorkModel: Onsite in Brno or remotely from anywhere inCzech Republic after 10weeksEmploymentType: Fulltime (Parttime option after 6months)
Duties:
  • Serveas the primary contact for airline customers via phone in Germanand English
  • Assist with reservationscancellations online checkin and policyguidance
  • Register conversation details in adedicated system
  • Provide timely and friendlyresolution to customer inquiries maintaining high speed and qualityto meetKPIs

Requirements:
  • Fluentin German (B2) and English (B2)
  • Willingness torelocate to or currently residing in CzechRepublic
  • Good computerskills
  • Optimistic friendly positivestressresilient and serviceoriented
  • Ability towork in shifts including night shifts
  • Fast andstable wired internet connection (at least 16/10 Mbps) and asmartphone if workingremotely

Offer:
  • Remotework available in Czech Republic after 10 weeks training withfinancial support and occasional sponsored officevisits
  • Paid startup training and professionaldevelopment sessions
  • Fulltime employment withparttime option after 6 months if KPIs aremet
  • Biweekly schedule pattern including nightshifts with six 8.5hour shifts one week and four consecutive daysthe next week
  • Relocation support withaccommodation for the first 10 weeks travel cost reimbursement andSIM card
  • Unlimited employment contract with a3day probation period
  • 10 days of fully paidtraining
  • Meal allowance of 85 CZK net perday
  • Multisportcard
  • Language coursecontribution
  • 22 working days of vacation after3 months increasing to 25 days after 3 years
  • 4free consultations with a psychologistmonthly
  • Public health and socialinsurance
  • Dynamic and diverse job in a pleasantand modernenvironment

englishlanguage proficiency,english language fluency,on-callsupport,computer skills,german,relocation support,ability to workin shifts,airline,communication,german language proficiency,germanlanguage fluency,positive attitude,air travel,mealallowance,communication skills,b2,chat,training,reservationhandling,language course contribution,customer support,policyguidance,remote work setup,customerservice,travel,email,air,customer,wired internetconnection,smartphone usage,english



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