Customer Support Specialist German speaking

3 weeks ago


Sany, India Careerxtra Full time
We are working with a leadingOutsourcing/BPO company that is looking to recruit a GermanspeakingTechnical Customer Support Representative inBucharest. Location:Bucharest Romania (onsite)Employment type:FulltimeDUTIES ANDRESPONSIBILITIES:
  • Respondto customers queries regarding their use of a brand new eCommerceapp and purchases via chat and call ensuring a comprehensive andseamless customer experience
  • Maintain aprofessionally customeroriented attitude
  • Takeover and resolve situations where noncompliancesoccur
  • Assist the customer in the purchasingdecision by providing requested details about products andservices
REQUIREMENTS:
  • Basedin or willingness to move to Romania on a shortnotice
  • Excellent written and verbalcommunication skills in German (C1) and English(B1/B2)
  • Resourceful and stress resilientpersonality that can adapt and remain calm in allsituations
  • Ability to work independently whilebeing team player at the sametime
  • Customeroriented role experience will beconsidered an advantage
OFFER:
  • Excellentremuneration package based on experience skills andperformance
  • Training 710 work days in motherlanguage
  • Shifts 8 hours working and 1 full hourbreak from Monday to Friday between 8 AM and 8 PM and 23 weekendsper month
  • Mealvouchers
  • Paid startup training and professionaldevelopment sessions
  • Medicalsubscription
  • Access to Bookster library forborrowing books
  • Access to7card
  • A dynamic and diverse job in a pleasantand modern environment
  • Opportunities forpersonal and professionaldevelopment
  • Motivational contests andteambuildingactivities

teamwork,communication,technicalsupport,access,communication skills,webchat,app,german,training,customer,customer service,b1,independentthinking,skills,english,phone etiquette,customer serviceskills,b2,team player,adaptability,chat,email,on-callsupport,online support,customer support,computerliteracy,professional development,problemsolving,bpo



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