Technical Support Engineer IoT whereverSIM at Juucy

3 weeks ago


Sany, India CGV Wealth Enterprises Full time
DescriptionwhereverSIMis searching for a Technical Support EngineerIoT.
  • Must haveprevious knowledge in the field ofnetworks
  • Must haveat least completed technical training orstudies
  • Must beable to work hybridly in HamburgGermany
  • Must speakEnglish on at least C2 and German on at least C1level
TechnologiesWindowsMacRequirements
  • Completedtechnical training or studies
  • Technicalunderstanding and enjoyment in communicating technology tocustomers in a comprehensible way and explaining it according totheir needs
  • Previous knowledge in the field ofnetwork
  • Very good knowledge of German Spanishand English
  • Residence in Hamburg andsurroundings
  • Proactive and teamoriented work isa matter of course for you
  • Not a must butalways nice: You also bring experience in VPN (IPsec) ormobile.
Responsibilities
  1. Areyou a problem solver for leads and customers and eager to supportthem in the implementation of their projects with your technicalknowhow
  2. Then youve come to the right place In1st and 2nd level support you will support our team with alltechnical questions about our product onboarding new customers orindependently processing customer inquiries
  3. Ofcourse this also includes maintaining the ticket system. You takesupport seriously when our customers face a technical challenge youwant to play your part in finding asolution.
  4. You retain full responsibility foryour projects and can count on the support of the team at all timeseven after intensive onboarding by yourcolleagues.

Benefits
  1. Flexibleworking hours and the possibility to work from the home office
  2. A modern office in the middle of Hamburg withgood public transport connections
  3. 1:1 coachingto support your personal development
  4. Trainingand further education that will advance you and theteam
  5. Comprehensive onboarding that makes yourstart with useasier

vpn,mac,technicaltraining,spanish language,mobile,vpn (ipsec),networks,germanlanguage,microsoft applications,windows,english language,technicalstudies



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