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Customer Support with German homeoffice

2 months ago

Sany, India SmartRecruitments Full time
Remote work inPortugal
Aboutthe project:You will besupporting German speaking customers of a Swedish multinationalconglomerate that designs and sells readytoassemble furniturekitchen appliances decoration home accessories and various othergoods and home services. Started in 1943 by Ingvar Kamprad andcurrently legally headquartered in the Netherlands it has been theworlds largest furniture retailer since2008.
Responsibilities:
  • Bethe first point of contact for the customers and a vital brandambassador.
  • Enthusiastically and professionallyassist customers through inbound calls.
  • Provideinformation about products and attempt to close sales over thephone.
  • Support customers with delivery issuesincluding tracking deliveries resolving delivery problems andchecking stock availability.
  • Troubleshootissues and provide support for account management and softwarefunctionality.
  • Deliver accurate and realtimeresponses to customer inquiries.
  • Keep detailedrecords of customer interactions and actionstaken.

Requirements:
  • Fluencyin German language (must be at leastC2)
  • Ability to communicate clearly andeffectively

Offer:
  • 1010gross x 14 months
  • PerformanceBonus
  • Meal Allowance 7.23 perday
  • Private HealthInsurance
  • Full time contract

Whenyou apply for this vacancy your are giving your GPDR permission toSmartRecruitments. We may share your CV directly with the clientwith the purpose ofrecruitment.

customerservice,account management,sales,german,delivery support,germanlanguage,appliances,inbound calls,communicationskills,troubleshooting,english,fluency in german,customersupport