Customer Service Representative with German Language Skills
2 days ago
As a Customer Consultant with German language skills, you will be interacting with clients to address their inquiries related to product support, invoices, complaints, and shipments. This is an inbound customer service role, where you will be managing business queries and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions.
Key Responsibilities:
- Manage business queries and inbound calls
- Respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions
- Process requests and update data in the database
- Document interactions in the ticket system
- Generate innovative ideas and solutions to improve customer satisfaction
Requirements:
- Fluent command of German (C2)
- Fluent level of English (min. B2)
- No experience needed, but it would be an asset
- Excellent soft and communication skills
What We Offer:
- Private medical care
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance after probation period
- Additional day off for your Birthday
- Additional two days off per year for voluntary activities of your choice
- Employee discount for high-quality company products
- Various portfolio of internal & external trainings: professional certifications, access to e-learning platform
- Language courses cofinanced by the company
communication skills, german, database management, fluent german, customer service, inbound calls, customer support, communication, fluent english
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