Customer Service Representative
1 week ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:- Handle customer inquiries and resolve issues in a timely and professional manner.
- Use advanced diagnostic tools to troubleshoot customer issues.
- Arrange technician visits or send spare parts when necessary.
- Discuss new and existing products with customers, offering cross-selling and upselling opportunities.
- Act as a brand ambassador, educating customers and showcasing a full understanding of products and brand values.
- Fluent in Italian (C1) and proficient in English.
- Eligible to work in Slovakia and currently residing there.
- Strong customer service skills across various channels (call, email, social media).
- Good computer skills, especially with MS Office.
- Solution-oriented, well-organized, and able to prioritize tasks under pressure.
- Full-time (40 hours/week) on a rotating schedule, Monday-Sunday, between 8 am and 8 pm, with two weekends off per month.
- Hybrid work model within 50 km of the office or fully remote if further away.
- 3 weeks of fully office-based training from Monday to Friday, 9 am to 6 pm.
- Meal vouchers: 5.85/day (approx. 117/month).
- Commuting allowance: 50/month (600 per annum).
- Multisport card: Stay active with a multisport card.
- Performance bonus: Earn up to 10% of your monthly salary based on KPI achievements.
- Extra paid days: 5 personal days per year for emergencies or short-term absences.
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Customer Service Representative
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Customer Service Representative
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sany, India Careerxtra Full timeCustomer Service Representative Job DescriptionAre you fluent in Italian and passionate about delivering exceptional customer service? We're seeking a skilled Customer Service Representative to join our team at Careerxtra.Key Responsibilities:Handle inbound calls from customers, providing assistance and resolving issues with orders or devices.Utilize...
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Customer Service Representative
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Sany, India Careerxtra Full timeCustomer Service Representative - ItalianWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Slovakia. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our brand values.Key Responsibilities:Handle inbound...
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Sany, India SmartRecruitments Full timeAbout the Role:We are seeking a highly skilled Customer Consultant with German language proficiency to join our team. As a Customer Consultant, you will be responsible for interacting with clients by addressing inquiries related to product support, invoices, complaints, and shipments.Key Responsibilities:Manage business queries and inbound callsReceive and...
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Sany, India Careerxtra Full timeWe are seeking a highly skilled Dutch speaking Customer Care Specialist to join our team at Careerxtra. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients via voice chat and email. You will work closely with our team to deliver outstanding customer experiences and resolve technical issues in a...
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sany, India Careerxtra Full timeWe are collaborating with a renowned Business Process Outsourcing (BPO) company to recruit experienced Dutch-speaking Customer Care Specialists for remote positions in Greece. The selected candidates will provide support to customers of an e-commerce brand.Job DescriptionPosition: Customer Care Specialist (Dutch-speaking)Location: Remote in GreeceEmployment...
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Customer Service Representative with German
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