Customer Service Representative with German
1 week ago
We are seeking a highly skilled Customer Consultant with German language proficiency to join our team. As a Customer Consultant, you will be responsible for interacting with clients by addressing inquiries related to product support, invoices, complaints, and shipments.
Key Responsibilities- Manage business queries and inbound calls, responding to client inquiries in a timely and professional manner.
- Utilize knowledge management resources to provide accurate and efficient responses to client questions.
- Process requests and update data in the database to ensure seamless client interactions.
- Document interactions in the ticket system to maintain a record of client communications.
- Generate innovative ideas and solutions to improve client satisfaction.
- Fluent command of German (C2 level).
- Fluent level of English (min. B2 level).
- No experience needed, but it would be an asset.
- Excellent soft and communication skills.
- Competitive salary and benefits package.
- Opportunity to work with a multinational company.
- Chance to develop your skills and career in a dynamic environment.
- Relocation bonus for international candidates.
- Private medical care.
- MyBenefit Cafeteria Platform (with Multisport card available).
- Group Life Insurance after probation period.
- Additional day off for your Birthday.
- Additional two days off per year for voluntary activities of your choice.
- Employee discount for high-quality company products.
- Various portfolio of internal & external trainings: professional certifications, access to e-learning platform.
- Language courses cofinanced by the company.
communicationskills, german, database management, fluent german, customerservice, inbound calls, customer support, communication, fluentenglish
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