Customer Support Specialist German
2 days ago
We are collaborating with a highly-rated BPO to recruit experienced German-speaking Customer Support Professionals for remote positions. The selected candidates will provide support to customers of an e-commerce brand.
Key Responsibilities:- Deliver technical customer support via voice chat and email promptly
- Ensure an exceptional customer experience
- Document all interactions in a dedicated CRM system
- Act as a key contributor within the internal team and wider department initiatives, providing feedback/updates promoting collaborative solutions and supporting colleagues/department
- Proficient verbal and written communication skills in German (C1 level) and English (B2)
- Prior experience in Customer Support and technical support, particularly with a help desk or other IT functions
- Ability to undergo a background check
- Strong independent work and remote team collaboration skills
- Proficiency in problem-solving, critical thinking, and adaptability
- Strong working knowledge of external systems and PC-based Internet and software applications (e.g. internet, Microsoft Office)
- Competitive remuneration package based on experience, skills, and performance
- Permanent contract
- Private health and life insurance
- Dynamic and creative team with a positive and friendly atmosphere
- Supportive work environment with excellent employee reviews
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