Technical Support Specialist
5 days ago
We are seeking a skilled Technical Support Specialist to join our team at SmartRecruitments. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers in French and English. Your primary goal will be to resolve technical issues related to Microsoft products, operating systems, and basic networking. You will work under supervision, supporting standard technical queries and developing an understanding of customer environments and service delivery requirements.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat.
- Develop an understanding of customer environments and service delivery requirements.
- Resolve technical issues related to Microsoft products, operating systems, and basic networking.
- Escalate issues as necessary to deliver required service level and meet or exceed customer expectations.
- Monitor performance through statistical reporting and analysis.
Requirements:
- Proficiency in French and English.
- Knowledge of MySQL.
- Excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, a sense of urgency, optimism, and enthusiasm.
Benefits:
- Salary: €1,500 gross per month x 14.
- €120 monthly variable bonus.
- Working hours: Monday to Friday, 07:00 am to 07:00 pm (rotating hours).
- International career in a dynamic and enthusiastic environment.
- Training and internal career progression plan upon hiring.
- Remote work: equipment provided.
mysql, technical support, French, PCs, customer service, Microsoft products, English, operating system, SQL, basic networking
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