Technical Support Specialist

1 week ago

Sany, India Careerxtra Full time
Job Title: Technical Support Representative French

We are working with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform to join their team in Portugal.

Position:

Technical Support Representative

Location:

Remote Portugal

Work Model:

Remote (after initial 2-week office training in Porto)

Employment Type:

Full-time

Remuneration:

Base salary, bonuses

Key Responsibilities:
  1. Provide technical support in French (for customers) and English (for developers) via chat and voice channels
  2. Troubleshoot and resolve product-related issues using MySQL
  3. Collaborate with team members and escalate complex issues to the development team when necessary
  4. Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
  5. Act as a bridge between customers and developers, communicating technical details clearly and effectively
Requirements:
  1. Fluent in French (both verbal and written)
  2. Fluent in English (minimum B2 level)
  3. Strong understanding of MySQL
  4. Knowledge/familiarity with Postman (considered as an advantage)
  5. Available to work in shift rotation (Monday to Friday, 07:00 AM to 07:00 PM)
  6. High school degree or equivalent (or higher)
  7. No prior work experience required, but a solid knowledge of MySQL is essential
  8. Knack for technology and providing outstanding customer support
  9. Ability to attend 2 weeks of office-based training in Porto (accommodation support during training period provided)
Offer:
  1. Competitive remuneration package
  2. Guidance and tools to reach your full potential
  3. Ability to work remotely from the comfort of your home
  4. Monthly performance bonus
  5. Work from Home monthly allowance
  6. Be part of a dynamic, multilingual, multicultural, and creative team with a positive and friendly atmosphere
  7. And many others

Key Skills: French, technical support, shift rotation, MySQL, French fluency, customer support, Postman, English fluency, IT hardware support, team collaboration, troubleshooting

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