French Technical Support Specialist

1 week ago


Sany, India Careerxtra Full time
Technical Support Representative - French Language

We are seeking a highly skilled Technical Support Representative to join our team in Portugal. As a Technical Support Representative, you will be responsible for providing technical support to customers in French and English via chat and voice channels.

Key Responsibilities:
  • Provide technical support in French and English to customers via chat and voice channels
  • Troubleshoot and resolve product-related issues using MySQL
  • Collaborate with team members and escalate complex issues to the development team when necessary
  • Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
  • Act as a bridge between customers and developers, communicating technical details clearly and effectively
Requirements:
  • Fluent in French (verbal and written) and English (minimum B2 level)
  • Strong understanding of MySQL
  • Knowledge or familiarity with Postman is considered an advantage
  • Available to work in shift rotation Monday to Friday, 07:00 AM to 07:00 PM
  • High school degree or equivalent (or higher)
  • No prior work experience required, but a solid knowledge of MySQL is essential
  • Ability to attend 2 weeks of office-based training in Porto (accommodation support during training period provided)
What We Offer:
  • Competitive remuneration package
  • Guidance and tools to reach your full potential
  • Ability to work remotely from the comfort of your home
  • Monthly performance bonus
  • Work from Home monthly allowance
  • Be part of a dynamic, multilingual, multicultural, and creative team with a positive and friendly atmosphere
  • And many others


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