Technical Support Specialist
1 week ago
We are seeking a highly skilled Technical Support Representative fluent in both French and English to join our team remotely in Portugal. As a Technical Support Representative, you will provide technical support to customers in French and developers in English through chat and voice channels.
Key Responsibilities:- Provide technical support to customers in French and developers in English through chat and voice channels.
- Troubleshoot and resolve product-related issues using MySQL.
- Collaborate with team members and escalate complex issues to the development team as necessary.
- Ensure timely and professional responses to inquiries to maintain high levels of customer satisfaction.
- Serve as a liaison between customers and developers, translating technical details clearly and efficiently.
- Native or fluent in French (spoken and written) and fluent in English (minimum B2 level).
- Strong understanding of MySQL is required.
- Familiarity with Postman is an advantage.
- Available to work rotating shifts from Monday to Friday (07:00 AM to 07:00 PM).
- High school diploma or equivalent (or higher).
- No prior work experience needed, but solid MySQL knowledge is essential.
- Passion for technology and delivering outstanding customer support.
- Ability to attend two weeks of office-based training in Porto (accommodation support during training is provided).
- Competitive Compensation: Base salary with monthly performance bonuses.
- Remote Flexibility: After training, work from the comfort of your home.
- Performance Bonus: Monthly bonuses based on performance.
- Work from Home Allowance: Support for remote work setup.
- Supportive Team Environment: Be part of a multilingual, multicultural, and creative team.
- Professional Growth: Access to tools and guidance to help you reach your full potential.
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