Technical Support Specialist

1 week ago


Sany, India Careerxtra Full time
Technical Support Representative - French and English

We are seeking a highly skilled Technical Support Representative fluent in both French and English to join our team remotely in Portugal. As a Technical Support Representative, you will provide technical support to customers in French and developers in English through chat and voice channels.

Key Responsibilities:
  • Provide technical support to customers in French and developers in English through chat and voice channels.
  • Troubleshoot and resolve product-related issues using MySQL.
  • Collaborate with team members and escalate complex issues to the development team as necessary.
  • Ensure timely and professional responses to inquiries to maintain high levels of customer satisfaction.
  • Serve as a liaison between customers and developers, translating technical details clearly and efficiently.
Requirements:
  • Native or fluent in French (spoken and written) and fluent in English (minimum B2 level).
  • Strong understanding of MySQL is required.
  • Familiarity with Postman is an advantage.
  • Available to work rotating shifts from Monday to Friday (07:00 AM to 07:00 PM).
  • High school diploma or equivalent (or higher).
  • No prior work experience needed, but solid MySQL knowledge is essential.
  • Passion for technology and delivering outstanding customer support.
  • Ability to attend two weeks of office-based training in Porto (accommodation support during training is provided).
Benefits:
  • Competitive Compensation: Base salary with monthly performance bonuses.
  • Remote Flexibility: After training, work from the comfort of your home.
  • Performance Bonus: Monthly bonuses based on performance.
  • Work from Home Allowance: Support for remote work setup.
  • Supportive Team Environment: Be part of a multilingual, multicultural, and creative team.
  • Professional Growth: Access to tools and guidance to help you reach your full potential.


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