German Speaking Customer Support Professional

2 days ago

sany, India Careerxtra Full time

We are seeking a highly skilled German speaking Customer Support Professional to join our team at Careerxtra. As a remote Customer Support Agent, you will be responsible for delivering exceptional customer experiences to our clients in Germany and Austria.

Key Responsibilities:
  • Provide technical support to customers via voice chat and email in German and English.
  • Ensure a high level of customer satisfaction through prompt and effective issue resolution.
  • Document all interactions in our CRM system.
  • Collaborate with internal teams to provide feedback and updates, promoting a positive and supportive work environment.
Requirements:
  • Proficient verbal and written communication skills in German (C1 level) and English (B2).
  • Prior experience in Customer Support and technical support, particularly with a help desk or other IT functions.
  • Ability to undergo a background check.
  • Strong independent work and remote team collaboration skills.
  • Proficiency in problem-solving, critical thinking, and adaptability.
  • Strong working knowledge of external systems and PC-based Internet and software applications (e.g. internet, Microsoft Office).
What We Offer:
  • Competitive remuneration package based on experience, skills, and performance.
  • Permanent contract.
  • Private health and life insurance.
  • Weekly rotation of 8-hour shifts with colleagues covering line operating hours from Monday to Sunday, 9 AM to 11 PM.
  • A dynamic and creative team with a positive and friendly atmosphere.
  • A supportive work environment with excellent employee reviews.

technical support skills, german language, critical thinking, german language proficiency, atmosphere, german speaking, customer, interpersonal skills, german, adaptability, skills, remote team collaboration, help desk support, on-call support, background check, problem-solving, crm, chat, english, bpo, english communication skills, internet, communication skills, crm system, customer support, problem solving, microsoft office, it functions, verbal and written communication, microsoft word, help desk, english language, customer service, communication, internet applications, technical support, verbal communication, written communication

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