Customer Support Specialist Italian

1 week ago


Sany, India Careerxtra Full time
Job Title: Customer Support Specialist Italian

Are you fluent in Italian and passionate about delivering exceptional customer service? We're seeking a highly skilled Customer Support Specialist Italian to join our team at Careerxtra.

Job Summary:

We're looking for a customer-focused individual who can provide top-notch support to our clients in Italian. As a Customer Support Specialist Italian, you'll be responsible for handling customer inquiries, resolving issues, and providing solutions that exceed our clients' expectations.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Use advanced diagnostic tools and Excel to troubleshoot customer issues
  • Arrange technician visits or send spare parts when necessary
  • Discuss new and existing products with customers, offering cross-selling and upselling opportunities
  • Act as a brand ambassador, educating customers and showcasing a full understanding of products and brand values
Requirements:
  • Fluent in Italian (C1) and proficient in English
  • Eligible to work in Slovakia and currently residing there
  • Strong customer service skills across various channels (call, email, social media)
  • Good computer skills, especially with MS Office
  • Solution-oriented, well-organized, and able to prioritize tasks under pressure
What We Offer:
  • Full-time position (40 hours/week) on a rotating schedule
  • Hybrid work model with the option to work from home or in the office
  • 3 weeks of fully office-based training
  • Meal vouchers and commuting allowance
  • Multisport card and performance bonus
  • Extra paid days for emergencies or short-term absences

At Careerxtra, we're committed to providing a dynamic and supportive work environment that recognizes and rewards your skills and dedication. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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