Customer Service Representative
1 week ago
We are seeking a highly skilled and experienced Dutch speaking Customer Care Specialist to join our team at Careerxtra. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients via voice chat and email.
Key Responsibilities:- Provide technical-based customer assistance
- Deliver exceptional customer experience
- Document interactions in a CRM system
- Participate in team initiatives and provide feedback and support to colleagues
- Fluent in Dutch/Flemish (C1) and English (B2)
- Residing in Greece and able to work legally in Greece
- Experience in Customer Support or technical support, especially with help desk or IT functions
- Ability to pass a background check
- Independent and effective remote team player
- Strong problem-solving and critical thinking skills
- Adaptable and flexible with process and information changes
- Proficient with external systems and PC-based internet/software applications (e.g. Microsoft Office)
- Competitive remuneration package
- Indefinite contract
- Private health and life insurance
- 85 monthly meal vouchers
- 65 monthly Work From Home allowance
- 14 salaries a year
- 8 hour shifts on a weekly rotation covering Monday to Sunday from 9 AM to 11 PM
- Fully remote work from Greece
- Positive and friendly team environment
- Good work environment with excellent employee reviews
- Guidance and tools to reach full potential
We are looking for a candidate who is fluent in Dutch/Flemish and English, with experience in customer support or technical support. The ideal candidate will be able to work independently and effectively as a remote team player, with strong problem-solving and critical thinking skills. If you are a motivated and adaptable individual who is looking for a new challenge, please apply for this exciting opportunity.
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