Program Event Analyst S2
4 weeks ago
Execute procedures to meet internal/external SLAs with highquality
Train and certify as applicable on businesspolicies and standard operating
procedures
Adhere to all standard operating procedures and businesspolicies
Execute data entry via databases
Develop and recommend solutions for process improvements inaddition to
supporting implementation of new processesand programs
Work with clients to complete day to dayBAU activities
Support oncall rotations or offshiftavailability as required
Perform quality checks toensure data integrity for clients and downstream systems
Respond to client inquiries via Change Requests Salesforce ticketsand/or Client
Service Representatives
Research and respond to E&Y Audit requests
Assist Process/Team Lead with creation of and data gathering forKPI & Metrics
Assist Process Lead/Team with UATTesting for new software releases
Qualifications
Fluency in English both written &verbal Ability to interact withclients
2 year college degree or 2 years of equivalentwork experience
Proven record of delivering qualityresults on time with high attention to detail
Uses logicto analyze data and capability to draw conclusions and conveyresults
Effective writing grammatical organizationalanalytical and communication skills
Proficient with useof Google Tools (Docs Sheets Slides) and Microsoft Suite
Strong interpersonal skills and the ability to work effectivelywith others
Must be able to work accurately underdeadlines and willing to work outside regular
businesshours as required
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sany, India Randstad India Full timeResponsibilitiesExecute procedures to meet internal/external SLAs with highqualityTrain and certify as applicable on businesspolicies and standard operatingproceduresAdhere to all standard operating procedures and businesspoliciesExecute data entry via databasesDevelop and recommend solutions for process improvements inaddition tosupporting implementation of...
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